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I immediately signed up for the free trial so that my files would not be deleted and I would have time to figure out what's going on, I have this account for many years to be honest I got it many many years ago back when the free tier came with much more free storage space, so I wasn't sure what files I had in Dropbox. I…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
For months I have been receiving an email saying that I am over my storage capacity. And, for months, I check and I see NOTHING that puts me over my storage limit. In faci. I am only using 53.74MB out of my 2GB! Today, again, I receive an email saying that I am above capacity and that my files will be deleted. I have NO…
Hello, I am trying to reconcile the storage usage on a Dropbox Basic account with a 2 GB limit. Dropbox currently shows approximately: Shared files: 2 GB Standard files: 1.6 MB Backup: 0 Replay: 0 Unused space: approximately 15.7 MB However, I have manually checked the actual sizes of all joined shared folders visible in…
Hello Dropbox team, I need help safely reducing storage on a Basic account before a deletion warning deadline. The account is about 15 MB over its quota. The website warns of November 14, 2026, while the email says November 15. An old Windows computer has been replaced and is no longer available. I unlinked it in Settings…
Why is the iPhone app suddenly always opening in the Home tab, instead of in the Files-tab where I left off? This is so … annoying, if you try to 'improve' the apps behavior, at least make the new way of working a setting that can be switched off, instead of forcing behavior to everyone that some people like, but others…
Hi there Suddenly C4d files won't sync to Dropbox, ie they won't show up at all. We have Dropbox stored on a machine that we are using as our server. We then access files in that folder from other machines. Windows 11 on all machines Every other filetype works fine (Photoshop, InDesign etc) These other file types also work…
Please add an option for Dropbox File Requests to automatically send a confirmation email to every submitter after a successful upload, whether they have a Dropbox account or not. Ideally, this would be a toggle the requester can enable per file request. We receive hundreds of submissions, and I receive almost that many…
Uploading images or other files from Android phone to Dropbox via 'share to Dropbox Android app', the behavior used to be that the folder I navigated to and used for uploads would be persistent across sessions & days, unless I changed location on a subsequent upload. Now the upload target directory resets to the top level…
I installed Dropbox on a new PC. Later I decided to delete a folder from within "Dropbox". First it says I need Administrator permission - OK I give that. Then it gives a "Folder Access Denied" message with "You need permission from <$PCname>\<$Username> to make changes to this folder". I can't see any way to proceed as…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
Dear Dropbox, in shared-link folder views, please show total folder size and file count before adding or downloading, so recipients can verify a delivery is complete. Thanks a bunch!
Dear Dropbox, in Dropbox file preview on dropbox.com, please include visible timestamps when using “Copy transcript” or copying transcript text, not just the spoken text. Thanks a bunch!
The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…
