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Please help! I had files of lots of personal family photos and videos that were deleted due to inactivity on a basic plan. Please please help recover these.
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
Hello, I have an account that i have used for a while. And all of a sudden someone reported that one of the files they couldn't download. After looking into my account, now i cannot share anything. There is a message that pops up that says "We’ve interrupted your sharing activity. For details or to contact support". I…
I'm using Dropbox for Business / Teams. I've had major issues lately with Adobe InDesign files where I open a single .indd file, make changes to it and then try to save and it gives the following error: Cannot save the document. It may be opened by other applications. Close applications and try again. You may also use Save…
Why is the iPhone app suddenly always opening in the Home tab, instead of in the Files-tab where I left off? This is so … annoying, if you try to 'improve' the apps behavior, at least make the new way of working a setting that can be switched off, instead of forcing behavior to everyone that some people like, but others…
I installed Dropbox on a new PC. Later I decided to delete a folder from within "Dropbox". First it says I need Administrator permission - OK I give that. Then it gives a "Folder Access Denied" message with "You need permission from <$PCname>\<$Username> to make changes to this folder". I can't see any way to proceed as…
I think there has been a software update. Now when I hibernate and restart I get the "Couldn't start Dropbox" message.
Hello Dropbox community, I use Dropbox Basic on my MacBook Air M1 My SanDisk external-drive backup contains Photos and Excel files. I want to keep my photos on my physical SanDisk drive and in my Mac Photos Library, but remove the cloud backup of Photos to free Dropbox storage. I need to retain my XL (Excel) files and…
After updating my MacBook Pro to macOS Golden Gate 27.2 (26B123), Dropbox became stuck on “Connecting components.” When attempting to open a Dropbox file, I also received this error: The operation couldn’t be completed. (SqliteErrorDomain error 5 - database is locked) The solution was simple: Open System Settings → Privacy…
Whatever I search for, using the Search option bottom left of the Dropbox app, I only get a maximum of 4 matches. e.g. Search 'Archive' folder for pictures containing the word 'Sophie' of which there are 100s, I only see 4 results. The Mac desktop icon version works perfectly and shows them all. I cannot find any setting…
The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…
Hey, I would love for it to be a shortened shared link!! It would be awesome to have a personalized link but if it's too much to ask, at least make it shorter! It looks AWEFUL when sharing documents to clients OR to my boss!! It's sooo bulky, makes everything look very unprofessional. I've seen a lot of posts about this,…
I am currently able to view many programming language files (such as Python and Java) directly in the mobile app or web interface of Dropbox. However Kotlin files are not supported despite being plaintext files like Python and Java files. Please can this support be added? It should be a very quick fix as they are just…
Hello Dropbox Team, When we generate a link in Dropbox, it is usually very long. I would appreciate it if you could provide an option to shorten the link or allow users to customize it by choosing their own preferred words instead of the default long URL. Currently, there are external websites that offer this feature, but…
