Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Having trouble permanently deleting files from dropbox to save space. Most files I delete do not even show up in the “deleted files” on the dropbox.com site and ones that do, when I hit permanently delete tab, it is deleted but with message that “the file is lost forever but this does not free up storage space”.– the…
Hello Dropbox Community, Hello Dropbox Community, I urgently need help recovering my missing files. My Dropbox Plus subscription renewal failed approximately five months ago due to a payment issue, and my account reverted to Dropbox Basic. About three months ago, I received a notification stating that my Basic account was…
Subject: Totally locked out of account (2FA Loop) - Urgent help needed for Ticket #26765695 Hi everyone, I am writing to this community because I am currently caught in a classic 2FA catch-22 loop and completely locked out of my Dropbox account. I have an open support ticket (#26765695), but I really need an admin or a…
My Dropbox connector is Connected in Perplexity. searching for files in different existing folders always gives the status dropbox_mcp: unsupported and zero results. This also happens after re-linking and browser restarting. what could be wrong? my perplexity subscription support this function and the files are downloaded…
Hi Dropbox Community Team, I need help recovering deleted files from my account. Since I am on a Dropbox Basic plan, I am unable to submit a support ticket through the standard help page. Could a Community Moderator please assist me in opening a support ticket so I can provide my file details to the support team? Thank you!
Hi, I accidentally deleted an entire folder from my Dropbox Basic account in January 2026. The folder was stored only in Dropbox, and I don't have a local copy or backup. I checked Deleted files and the Restorations page, but I still can't recover the folder I need. Is there any way to recover it, or can someone advise me…
I just recently logged into my dropbox and seems like all files and folders gone, I do not have a lot of large files, so the storage should have been ok. I got emails from dropbox saying that I still have space, but never got any email that I was over the limit and needed to upgrade. How to restore files as it looks like…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
I deleted my external-drive backup named “Move Speed” using the Dropbox desktop app. The drive no longer appears under Preferences → Backups → Manage Backups, but dropbox.com/backup/all still lists it with an Error status and a size of 2.04 GB. It continues to count against my 2 GB Basic storage quota. Please investigate…
Hi everyone, I'm hoping someone can help with a Dropbox upload issue I'm experiencing. I am trying to upload files to Dropbox. The file appears in the upload folder, but the status remains "Waiting" and the upload never progresses. A yellow triangle with an exclamation mark is displayed, which I assume indicates an error,…
Dropbox Fax stores local data (like confimations of faxes sent) in a HelloFax folder in Dropbox root folder. That is prime real estate and you should be able to change the default folder location to anywhere within your Dropbox.
The Dropbox desktop app has a limit on the number of files it can sync to a computer. When I signed in, the app told me "Dropbox can't sync over 500,000 files to this computer" and asked me to choose folders. But the Selective Sync window only shows the size of each folder, not how many files it contains. Size says very…
In Windows, when I right-click a file in File Explorer and choose Copy Dropbox link, the link goes straight to the clipboard. Nothing shows whether it is a view link or an edit link.
In the Dropbox desktop app for Windows, the Preferences window, Selective Sync and Manage hard drive space have a fixed size. They cannot be resized or maximised. With a large Dropbox, going through the folder lists in Selective Sync means a lot of scrolling in a small window, and longer folder names are cut off. It is…
Currently, opening a Markdown (.md) file in the Dropbox mobile app only displays the raw text code. Markdown has been a web and documentation standard for many years, used universally across platforms like GitHub, Notion, Obsidian, and forums. With the rise of AI/LLMs, notes and generated content in .md format are more…
