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Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Hello Dropbox Support and Community, I urgently need assistance recovering missing files from my Dropbox account. I have used Dropbox for many years, including on an older MacBook Pro. I recently discovered that a large amount of my personal photos, videos, and documents appears to be missing. My account currently shows…
Here's the situation. I lost my C drive unexpectedly. The good news is that I ran almost nothing off of that drive. All my Dropbox user files are located on a drive called D, which is intact. I THINK the Dropbox app was located on C or another drive, but I don't know. (The cache file is on D with the rest of my Dropbox…
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
When I download a proxy of a video, it always seems to be generated from the latest version of that video. Is there a way to download a proxy from a specific version of the same video project instead? For example, if one version includes subtitles and another does not, can I choose which version the proxy is generated from?
Hello. I need to see what are the largest files on my dropbox. is there any tool any way to do this ? (in dropbox website without downloading ALL my dropbox files) thanks by advance
I have a shared folder with 7 members. 6 of them can see all the files, 1 of them can't see files that have been added the last 4 months (but can see all previous ones). She's logged out and back in, checked both her Mac Finder and the dropbox website. Searching the file also doesn't return a result. How do we get the…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
I have an old account associated with an ntlworld.com email address that no longer exists. I have the password and I have (amazingly) found the emergency codes. However there is nowhere to add the emergency code - I just get straight to the survey, which I can't get past as the account is so old. Surely if I have the user…
Hi, I accidentally deleted an entire folder from my Dropbox Basic account in January 2026. The folder was stored only in Dropbox, and I don't have a local copy or backup. I checked Deleted files and the Restorations page, but I still can't recover the folder I need. Is there any way to recover it, or can someone advise me…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
Dear Dropbox, in shared-link folder views, please show total folder size and file count before adding or downloading, so recipients can verify a delivery is complete. Thanks a bunch!
Dear Dropbox, in Dropbox file preview on dropbox.com, please include visible timestamps when using “Copy transcript” or copying transcript text, not just the spoken text. Thanks a bunch!
The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…
Hey, I would love for it to be a shortened shared link!! It would be awesome to have a personalized link but if it's too much to ask, at least make it shorter! It looks AWEFUL when sharing documents to clients OR to my boss!! It's sooo bulky, makes everything look very unprofessional. I've seen a lot of posts about this,…
