Well, hey, since Dropbox doesn't have any human support agents to talk to.
I finally figured out the weirdness that was going on with my Dropbox account. For months I'd been receiving "duplicates" of my receipt for monthly payment on my one Dropbox Plus account. I have had this account for many years and I'd only ever paid once a month.
At some point, I think, across mobile device changes, I started to experience weirdness. I wasn't allowed to submit Dropbox payments if I was signed in from the app if it was downloaded from "the wrong app store" or some nonsense. I never figured it out, but I didn't notice that there was anything weird with my payment at the time so I just let it slide.
A few days ago, upon checking something entirely different in my bank account, I noticed I had TWO charges from Dropbox - one from September 15th and one from September 16th. The one from September 15th came through Google Play at $17.91 and the one from Sept. 16 came through Apple at $18.07, and both receipts state that the charges are for the same account. The only account I have. It's beyond me why the charges are slightly different.
It's beyond me why I've been charged twice. But it explains the "duplicate" receipt notifications I'd been getting.
So I used the 'Report a Problem' function within the one of the receipt emails (the Apple one, for no particular reason), and I described this issue. I expected a response from customer support to discuss this further and to make sure my issue was even understood. So often customer service agents glaze over the issue presented, don't actually demonstrate that they listened to anything you said, and proceed to offer scripted non-solutions.
None of the community threads I could find even explained what this issue was - all the responses seemed to come from customer support agents and were like "Oh, hey, _____________, I've just sent you a message on how to fix this". So if customer support is available, how come they don't swoop in until this moment?
I expected to wait several days for a response from customer support, and it's not that I didn't hear from them at all, it's that promptly after submitting my 'Report a Problem' form, I received an automated notification that my account - the one I still use and need - was going to be CANCELED. I requested a refund for double charges and for the double charge issue to be resolved, not for my account to be canceled. Stranger still is that this "we're sorry to see you go!" email, received on the morning of September 17, 2023, said I'd lose all my Plus benefits on August 23, 2023 which is a date in the past. Are we time traveling now?
Anyway, Dropbox has indeed revoked my Plus benefits and now I'm being bombarded with "URGENT" emails about how I'm 123910238019235% over capacity and need to take action or I'll never sync my files again. I do not want to upgrade to Plus again for fear that I will start getting double-charged again, without any way to actually speak to the Dropbox team directly and resolve the issue.
If someone could help me understand what the actual heck is going on here, that would be great, because this is a headache and a half.
Thanks
