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I recently upgraded from basic to plus and although it shows in my billingölan, I only have 2GB still. whats up?
Hi, I am hoping someone from the Dropbox team can assist me with this super urgent problem In march this year my files including super important family photos were deleted from my account. I did receive notification emails , but it got lost within a lot of other emails and I never saw them. I only discovered today that…
Hi there, Hoping someone can assist with this error issue. Am trying to upgrade from Basic to Plus due to hitting storage limits. When I try on Chrome/Safari/Incognito on desktop or mobile, I get the following error after attempting to purchase the monthly plan: Couldn't start subscription due to invalid input. Card…
I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the…
Hello, I'm a graphic designer with more than 15 years of workload, This obviously equates to extreme filesizes. I was disappointed to learn that Dropbox don't offer a package for single users over 3TB. I work solely and require more cloud space and don't want to have to upgrade to a 'per user' plan as this isn't cost…
I have a 2T plan, and I have to extend it to 3T, for now. Adding 1T to my plan costs about 60$, which will add up to about 180$. Why upgrade to a 3T plan that costs about 200$?
I have a 2T plan and need to add 1T to it. Can I add another 1T or more to it?
I have an issue with my storage with regards to a lot of data and it's not something I can share on the public platform. I need to speak to someone. I upgraded my plan, it didn't get upgraded.
I still have free space. Why is Dropbox trying to force me to upgrade by blocking the screen to reach my files???
Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription. What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal? There should be a simple, intuitive way to toggle the auto-renew…
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