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Dropbox Community

Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.

Recent Content

I upgraded my plan but there's no update on desktop or web
I successfully upgraded my plan and received an email confirming the upgrade. But my desktop and web versions don't show the upgrade. I've re-logged into my account with no effect. What can I do?
All my files were deleted after an upgrade. Why?
All my files deleted were by Dropbox, in February, 2026, Why? My accountant paid a $127.07 fee February 13 and apparently my files were erased as a result. The account was exclusively for my use and free up to that point. I assume this was an upgrade and for that reason all history was erased! WTF! Please restore. Thank…
Storage didn't update after paying for Dropbox Basic Extra
I paid for Dropbox Basic Extra (52 GB) and received the payment confirmation email, but my storage space has not updated and my account still shows as full. The payment was completed via SEPA debit. I already tried logging out and back in, and checking storage settings. Can a moderator check whether the extra storage was…
How do I switch my Essentials (personal) to a Business plan?
I need to switch my Personal Essentials plan to a Business plan.
I accidentally bought an annual Dropbox plan. Can I be refunded?
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
I see 4 banners on the Dropbox website prompting me to buy more space.
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
Upgrading from the Dropbox Plus to the Dropbox Family plan
I currently have a Plus plan and would like to upgrade to Family to merge mine and my spouse's plans. I am billed on my credit card directly by Dropbox for the current plan. When either of us visits the Upgrade page, all we see are Plus (our current plans), Professional, and Standard. Neither of us was a part of a team…
I need to add more space to my personal Dropbox account, without upgrading to a team.
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more. When I tried to upgrade, my only option for more storage than 4TB is to…
I got a 50 GB space offer for 1.99$ per month. How long will I have this offer?
Question or Issue I got a 50 GB space offer for 1.99$ per month. How long will I have this offer?
I paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.
Dropbox Plan Plus with 3 months extra! Payment Method IDEAL How did you upgrade? Through the UPGRADE button Question or Issue 28-02-2026 Dropbox iDEAL | Wero -119,88 Omschrijving: [redacted] 7180125967132235 revenue api transaction id 6fa1a829 IBAN: [removed per Community Guidelines] Kenmerk: 28-02-2026 21:52…