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Dropbox Community

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Recent Content

I'm getting messages that my payment failed and to update my card when I just renewed.
It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. see screamshots attached. i've never understood why you enjoy keeping Support so poor.
Charged but account downgraded to Basic – cannot access support
Good day I was charged for my annual subscription but my plan has been downgraded to basic. In the dashboard it says " You cancelled Dropbox Plus recently. Resubscribe for $119.88 per year." But I did not cancel. In the billing section: 03/11/2026 Dropbox Plus (03/11/2026 to 03/11/2027) Completed$137.86 I can see the…
'We couldn’t process your payment' error when trying to update my billing info
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
Getting an email that my credit card is expiring soon, but I never upgraded
I'm getting mail that says my credit card is going to expire and I'll lose, I think it's "Dropbox plus". I never had that as far as I know. Scam using Dropbox?
I upgraded to Dropbox Plus in June 2025 and now my files are gone.
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
Loyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
Need help locating accounts/invoices for corporate card (Receipt Finder error)
Hi everyone, I am an external IT consultant managing the infrastructure for a group of united companies. We are currently undergoing a financial audit and need to locate missing Dropbox receipts for the years 2025 and 2026. After reviewing our accounting records, we found four active Dropbox subscriptions (two appear to be…
I can't get receipts or invoices for Drobox Fax & the Only "Help" I Can Get is From a Forum?
I have Drop Box Essentials, for which I pay a yearly fee. I also have "Hello Fax" which used to be a separate company and is now "Dropbox Fax", for which I get billed $10.46 monthly from my credit card. But I'm running a business and need to have receipts or invoices for my taxes. I cannot find Dropbox Fax invoices…
Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…