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Reviving this closed ide which was very good!!! Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying…
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hello, I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement: "Credit Card DROPBOX SIGN YEARLY HTTPSWWW.****** CA Date 12/17/2/Principal Amt: $195.98" Here is what Dropbox's chatbot is telling me: "Your most recent…
Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided. How do we ensure our accounts won't get charged with GST on…
I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the…
I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.
I'm in the EU and legally here we have 14days to retract when we order something online, wether it's goods or plans. I did suscribe for a dropbox plan but almost immediately cancelled. I did the refund request same time. That was about a week ago. Not sure why it's only now i see their "reply" which says like "before…
It's honestly a bit sad. I moved all my data to Google Drive last week and finally canceled my Dropbox subscription. I still think Dropbox has the best desktop sync app on macOS but but when you compare the overall value, Google Drive and OneDrive offer a lot more with their subscriptions. Dropbox was heading in the right…
Does anyone know: I have a Dropbox Plus subscription billed through Apple (App Store); on dropbox.com/account/billing it shows Billing provider: Apple, ‘Expires on 23 July,’ and ‘Renew: £56.99/year.’ I canceled renewal in Apple and want to keep my paid plan but switch to paying directly on Dropbox.com using the same…
Hi everyone, I am facing a critical issue with my storage space and need advice or intervention from the support team/moderators. Previously, I bought a Dropbox subscription through a local intermediary reseller. Unfortunately, they have recently gone out of business, and I can no longer contact them to renew my plan. As a…
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