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Hello, I am writing on behalf of my company based in Malaysia. We are currently utilizing a Dropbox business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company (Ireland). Our local tax authority, the Inland Revenue Board of…
Hello> My American Express card was charged $119.88, the same as last year. Also the same as last year, when I log in, the site tells me no billing is available. Last year I ws told it was for an account tied to an old email address, and after working with someone there named Riley, i was assured that I now had only one…
Reviving this closed ide which was very good!!! Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying…
I'm currently on the standard classic plan which I see advertised at 7.99 per month. However, I am paying £518.40 per year which my account says is for 3 licences at £144 each +20% vat - which is far too expensive. Unfortunately, I have fallen for auto renewal and its usually past renewal by the time I get any sort of…
I recently upgraded from basic to plus and although it shows in my billingölan, I only have 2GB still. whats up?
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hello, I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement: "Credit Card DROPBOX SIGN YEARLY HTTPSWWW.****** CA Date 12/17/2/Principal Amt: $195.98" Here is what Dropbox's chatbot is telling me: "Your most recent…
Hello, I am writing on behalf of our company in Malaysia. We currently maintain a Dropbox Business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company, Ireland. The Inland Revenue Board of Malaysia (LHDN) requires this official…
Our company has 2 separate Dropbox Plus subscriptions. We are a GST-registered business in Australia. Under Australian taxation rules, foreign digital service providers should not collect GST on B2B sales where a valid Australian Business Number (ABN) is provided. How do we ensure our accounts won't get charged with GST on…
I just purchased an upgrade from 2 GB to 2 TB. I received a receipt through the website that I had upgraded. I received email from PayPal as part of the transaction. When I attempt to upload a file bigger than 2 GB, Dropbox says I've exceeded my limit of 2 GB. I did not receive an email from Dropbox that confirmed the…
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