Dropbox Community

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Recent Content

Getting an email that my credit card is expiring soon, but I never upgraded
I'm getting mail that says my credit card is going to expire and I'll lose, I think it's "Dropbox plus". I never had that as far as I know. Scam using Dropbox?
I upgraded to Dropbox Plus in June 2025 and now my files are gone.
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
Loyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
Need help locating accounts/invoices for corporate card (Receipt Finder error)
Hi everyone, I am an external IT consultant managing the infrastructure for a group of united companies. We are currently undergoing a financial audit and need to locate missing Dropbox receipts for the years 2025 and 2026. After reviewing our accounting records, we found four active Dropbox subscriptions (two appear to be…
I can't get receipts or invoices for Drobox Fax & the Only "Help" I Can Get is From a Forum?
I have Drop Box Essentials, for which I pay a yearly fee. I also have "Hello Fax" which used to be a separate company and is now "Dropbox Fax", for which I get billed $10.46 monthly from my credit card. But I'm running a business and need to have receipts or invoices for my taxes. I cannot find Dropbox Fax invoices…
I'm trying to cancel my plan, but my billing section is empty.
I need an email or phone # to cancel my account I tried following your list of how to cancel there's nothing in my billing section of settings that has this. HELP
'We couldn’t process your payment' error when trying to update my billing info
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable…
I need help, I haven't received my refund.
On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and that I would see it reflected within a couple of days. It has now been 15 days and I have not received my refund. Could you…
Accept Google Pay for Dropbox Paid Subscriptions
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.