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Hi all How do I contact Dropbox support. They downgraded me to a basic plan even though my plan is supposed to run to next year fully paid.
I have subscribed the professional trial and it will end tomorrow. I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. I found similar FAQs but have no idea how they solve this problem. Since I have another account subscribing paid plans, I'd like to…
I am having issues with my files as they are all empty. I let my subscription lapse to a free account and now I cannot locate anything. I need to retrieve some important folders. If I resubscribe, will my files come back or have they been deleted? Can they be recovered?
Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
Hi everyone, I am facing a critical issue with my storage space and need advice or intervention from the support team/moderators. Previously, I bought a Dropbox subscription through a local intermediary reseller. Unfortunately, they have recently gone out of business, and I can no longer contact them to renew my plan. As a…
I want to cancel my subscription as I am paying USD $199 per year (USD $16.5/month) in one payment and I have a Basic plan and the Standard Plan costs USD $15/month in one payment. Please contact me as I don´t know who can I talk to because it says I am in the Basic Plan.
I am finding it nearly impossible to work with Dropbox on iOS right now. To put this into perspective: seeing the folder path (project folder) alongside the file name is absolutely essential for me to quickly locate the right file. Recently, Dropbox stopped displaying folder names in the search results. This functional…
I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.
Bring back the one-click starring feature. Placing the star button immediately under the image—rather than inside a secondary menu—saves time and improves the user experience.
This discussion was created from comments split from: Tips for getting more comments on your Dropbox Post.
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