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Dropbox Community

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Recent Content

Subscription cancelled but charged again
I cancelled my subscription to Dropbox at the beginning of the month and I've been charged again! Is there a number to call to talk to someone about this ?
How can I cancel my subscription? I only see a Basic plan.
I want to cancel my subscription as I am paying USD $199 per year (USD $16.5/month) in one payment and I have a Basic plan and the Standard Plan costs USD $15/month in one payment. Please contact me as I don´t know who can I talk to because it says I am in the Basic Plan.
Why am I being charged for a Dropbox account? Can I use it for free?
This discussion was created from comments split from: Tips for getting more comments on your Dropbox Post.
I accidentally bought an annual Dropbox plan. Can I be refunded?
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
Storage didn't update after paying for Dropbox Basic Extra
I paid for Dropbox Basic Extra (52 GB) and received the payment confirmation email, but my storage space has not updated and my account still shows as full. The payment was completed via SEPA debit. I already tried logging out and back in, and checking storage settings. Can a moderator check whether the extra storage was…
Why doesn't Dropbox offer cheaper plans with less storage?
The only reason I haven't got a paid Dropbox subscription is that they don't have smaller cheaper options. The only reason I do have an iCloud subscription is because they do. Why can't Dropbox do this?
I got an email saying my trial ends soon and I'll be charged, but I've already cancelled it.
I just received an email from you regarding a "Free Trial" that will be terminated on May 13th, but on April 13th I've cancelled this trial and received the email confirmation about this, so I thought I wasn't in the free trial anymore, but then this email is sent to me and I don't really know what to do since this should…
I paid twice for a Dropbox plan, and I still see that it has expired. What do I do now?
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
Why can't I pay with Google Pay for my Dropbox plan's renewal?
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.