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I am contacting you regarding recurring $9.99/11.99 monthly charges that I believe were made in error. I have two Dropbox accounts, and both accounts are currently on the Basic free plan. I have reviewed both accounts and do not see any active paid subscription that would justify these recurring charges. Any assistance…
Hello, I am writing on behalf of my company based in Malaysia. We are currently utilizing a Dropbox business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company (Ireland). Our local tax authority, the Inland Revenue Board of…
Hello> My American Express card was charged $119.88, the same as last year. Also the same as last year, when I log in, the site tells me no billing is available. Last year I ws told it was for an account tied to an old email address, and after working with someone there named Riley, i was assured that I now had only one…
Hi all How do I contact Dropbox support. They downgraded me to a basic plan even though my plan is supposed to run to next year fully paid.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hello, I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement: "Credit Card DROPBOX SIGN YEARLY HTTPSWWW.****** CA Date 12/17/2/Principal Amt: $195.98" Here is what Dropbox's chatbot is telling me: "Your most recent…
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Hello, I am writing on behalf of our company in Malaysia. We currently maintain a Dropbox Business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company, Ireland. The Inland Revenue Board of Malaysia (LHDN) requires this official…
Hi there, Hoping someone can assist with this error issue. Am trying to upgrade from Basic to Plus due to hitting storage limits. When I try on Chrome/Safari/Incognito on desktop or mobile, I get the following error after attempting to purchase the monthly plan: Couldn't start subscription due to invalid input. Card…
How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.
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