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I am trying to get help with a major dropbox issue and the technician on the phone has asked for a series of screenshots. I tried to give him what he asked for but I called back and apparently it wasnt exactly what he wanted. I suggested that we do a screenshare (like we have done in the past) and it would be way easier to…
I am contacting you regarding recurring $9.99/11.99 monthly charges that I believe were made in error. I have two Dropbox accounts, and both accounts are currently on the Basic free plan. I have reviewed both accounts and do not see any active paid subscription that would justify these recurring charges. Any assistance…
I'm currently on the standard classic plan which I see advertised at 7.99 per month. However, I am paying £518.40 per year which my account says is for 3 licences at £144 each +20% vat - which is far too expensive. Unfortunately, I have fallen for auto renewal and its usually past renewal by the time I get any sort of…
I recently upgraded from basic to plus and although it shows in my billingölan, I only have 2GB still. whats up?
my question is: Is there any plan that is even cheaper than the normal basic plan of 2000 tb? It happens that I want to have more storage space, but the cheapest plan is still quite expensive. Is there an alternative storage plan, which is cheaper?
I have subscribed the professional trial and it will end tomorrow. I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. I found similar FAQs but have no idea how they solve this problem. Since I have another account subscribing paid plans, I'd like to…
I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?
craHi
I have had a personal account under my personal email address for years. Last year, I added a business account with my business email. When I upgraded to a team account to get more storage for several employees, I somehow managed to upgrade my personal account instead. Now I've managed to get the emails crossed to the…
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see…
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