-
Are there any offers for non-profit accounts?
we are a 501©3. Do you offer discounts to non-profits? Thanks
-
I upgraded to Dropbox Plus in June 2025 and now my files are gone.
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
-
Did Dropbox change deletion policy after paid plan downgrade?
Hi there ) Dropbox changed deletion policy after paid plan expiry? Need clarification I’m really concerned about what seems to be a major Dropbox policy change. My Dropbox Plus 2 TB plan expired recently, and my account dropped to Basic. Years ago, Dropbox support told me that after a paid plan expired, files would still…
-
I'm unable to cancel my Dropbox subscription!
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many…
-
Where can I find the chatbot?
I am told that with my plan, i have access to a chatbot. But there is no way to actually get to it that i can find. who set this webisite up?
-
I'm trying to cancel my plan, but my billing section is empty.
I need an email or phone # to cancel my account I tried following your list of how to cancel there's nothing in my billing section of settings that has this. HELP
-
I got a notification to convert my account to a work account - will I be charged?
I got a request few weeks ago by Dropbox to convert this account to a work account by March 26, 2026. However, the notification is disappeared during my recent logins and the screenshot I have is the Chinese version only. Does anyone know will I be charged from March 26 or could I just ignore it?
-
I got a 50 GB space offer for 1.99$ per month. How long will I have this offer?
Question or Issue I got a 50 GB space offer for 1.99$ per month. How long will I have this offer?
-
Are there any eligibility criteria for the Basic Extra plan?
Dropbox Plan Basic Extra Question or Issue Are there any eligibility criteria for Basic Extra from the Free plan? I have been on the free account for several years, and I am so grateful. But I do pay for another space because my entire home automation to share photo album, etc., is there, which I cannot migrate to dropbox…
-
I paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.
Dropbox Plan Plus with 3 months extra! Payment Method IDEAL How did you upgrade? Through the UPGRADE button Question or Issue 28-02-2026 Dropbox iDEAL | Wero -119,88 Omschrijving: [redacted] 7180125967132235 revenue api transaction id 6fa1a829 IBAN: [removed per Community Guidelines] Kenmerk: 28-02-2026 21:52…