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I need to cancel my subscription but don't have access to the account
Hi, I dont have access to my account because the company emails have been deactivated. I have no way on contacting DropBox for support. I want to confirm that we are not being charged for our account. I thought I had already canceled the account but we are still being charged and I have no way of getting bac into the…
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Subscription cancelled but charged again
I cancelled my subscription to Dropbox at the beginning of the month and I've been charged again! Is there a number to call to talk to someone about this ?
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How can I cancel my subscription? I only see a Basic plan.
I want to cancel my subscription as I am paying USD $199 per year (USD $16.5/month) in one payment and I have a Basic plan and the Standard Plan costs USD $15/month in one payment. Please contact me as I don´t know who can I talk to because it says I am in the Basic Plan.
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I'm unable to cancel my Dropbox trial
Obviously as many others wrote here, it is not possible to quit the trial subscription. For everyone reading this: do not deal with Dropbox in any matter, obvious scam. For the support team: quit my subscription right now.
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I got an email saying my trial ends soon and I'll be charged, but I've already cancelled it.
I just received an email from you regarding a "Free Trial" that will be terminated on May 13th, but on April 13th I've cancelled this trial and received the email confirmation about this, so I thought I wasn't in the free trial anymore, but then this email is sent to me and I don't really know what to do since this should…
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I was unable to cancel my subscription and now the payment has been taken
If you're considering a Dropbox subscription, especially the annual plan: don't. Once they have your card, you will NEVER get out. I'm posting this so nobody else makes the mistake I did. I tried to cancel. I went through their deliberately confusing "retention" flow — the one engineered to hide the real cancel button…
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Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?
Dropbox Plan Plus Payment Method card How did you upgrade? website Question or Issue My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.
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Get me out of Family Plan and Back to my normal plan
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I…
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I'm unable to cancel my Dropbox subscription!
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many…
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Loyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…