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Dropbox Professional trial ended and I got charged. How to cancel and get a refund?
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my…
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I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on the link. Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data…
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I have a Basic account but got charged - why?
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?
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I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of…
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How to remove linked debit / credit card from my Dropbox account?
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I…
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I cancelled my Dropbox trial before the 20th of January, but I can't upgrade to Plus.
Hi, I need help! I initially signed up and upgraded the account onto a essentials plan with the yearly, cancelled before the trial ends on January 20th but now i need to send bulk emails but can't upgrade to the plus plan.
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I can't deactivate my Dropbox free trial because of an error
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to…
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I got charged even after cancelling my free trial.
I was charged after I signed up to a free trial, which I cancelled within the trial period. It infuriates me, as on top of that, the cancellation was complex to do and at various points it seemed that I had cancelled only to find out at the bottom of the page that I needed to go through another 5 clicks to actually be able…
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Can’t delete my team’s account and get back to my Plus plan with 2TB storage
Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams) Payment Method Card How did you upgrade? Dropbox website Question or Issue I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account…
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I have a free Basic plan but I got charged
How did you upgrade? I did not I have the free basic plan but received a charge that I did not approve and I would like to speak to someone but when I called the support number it said number is no longer in service to go to admin support page enter my phone number and I would recieve an immediate call back but there is…