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I am not able to see the signed documents from Dropbox sign in my Dropbox folders anymore. It used to be seen in the "HelloSign" folder and since past couple of days when someone signs the document, it doesn't show up in Dropbox folder. It's visible in the Documents section of Dropbox sign still. But I need it Dropbox to…
Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service would be for. I Googled the "customer support team" phone number and it came back as potentially being for an escort service in…
Dear Dropbox Community, I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable. Like many of you, I rely on fax services for important documents.…
I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error "This email address is already taken".…
Hi there, I am trying to get access to my Hellosign account that I have been using on my phone. I have tried adding the domains and IP addresses to my Google Workspace to whitelist them and I have added the contact to my contact list but nothing comes through when I request a link. Is there a way to get further support on…
I am having significant issues and generally glitchy behavior when trying to place and resize signature fields with in Dropbox Sign. I have had no issue until the last couple weeks. There is no differences in the types of PDF's I am using, I have had this workflow for years without issue until now. How can I fix this?
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.
I have spent too much time over the past two days at work trying to set up a contract for signature because the signature tab will no longer be a feature for self-signing or sending a document for signature through Dropbox on or after 5/29/25. The document does not load after clicking the Dropbox icon, signing in, and…
Dear DropBox, I tried to cancel/decline three documents that are pending my signature because I do not want to sign them and I do not want to contact the signer. When I contacted your help team and sent screenshots, they told me that the senders cancelled their accounts and that I cannot decline the documents because they…
Hi, I have decided I will try out the Signature feature. I wanted to upload a scan of my signature to be used. Unfortunatelly, the app does not remove white background. On the top of that, it even adds white background to a png with transparent background (yes, I invested extra effort in removing the white background with…
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