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Is anyone else having issues resizing boxes on a document that you are trying to send for signature? I can move the boxes around the document but can no longer resize them to fit in a particular area. I tried two different browsers, etc... Its like the ability to resize just disappeared.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I received an 'Unexpected error occurred' error message Quick Guide: * Refresh the page: Sometimes, a temporary glitch can cause this error. Refreshing the page might resolve the…
I’m currently experiencing an issue with Dropbox Sign that’s preventing me from uploading any documents intended for customer signatures. (PDF or any others) Whenever I attempt to upload a file, the platform gets stuck on the “Uploading” screen with no progress. I’ve tested this across different file types and formats, and…
Any help would be greatly appreciated! This situation is so confusing I don't know where to even start! I'll refer to hellofax with that name (including for dropbox fax) since it's easier than navigating the "rebranding" language. I've had a (free/basic) dropbox account since onedrive was called mesh (my first referral was…
Hello, I made an account just because of this email I received. Says my account would be charged but I've never used hellosign or Dropbox before. Now sure how I can get an email for an account I did not have. Please let me know how to identify if this is fake. Thank you
I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it doesn't have that email registered already.
I am not able to see the signed documents from Dropbox sign in my Dropbox folders anymore. It used to be seen in the "HelloSign" folder and since past couple of days when someone signs the document, it doesn't show up in Dropbox folder. It's visible in the Documents section of Dropbox sign still. But I need it Dropbox to…
Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service would be for. I Googled the "customer support team" phone number and it came back as potentially being for an escort service in…
Dear Dropbox Community, I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable. Like many of you, I rely on fax services for important documents.…
I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error "This email address is already taken".…
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