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Upgraded plan and would like to recover files I recently moved trying to get below allowable maximum file size
I own a podcast studio and regularly send individual large 6K video files to clients across the globe. These can't be broken up into smaller file downloads and have been a HUGE point of contention with continuing to use Dropbox as a service. I recently learned the only way to download those files successfully is by using…
I installed (and uninstalled, reinstalled—multiple times) and it keeps asking me to do two things: Sign out of my own device, which is somehow listed multiple times (I have basic plan) When installed, it says it can't connect to dropbox, and the error leads me to security settings (which I've checked over and over) and…
Apple Files app shows circular arrows with an exclamation point beside Dropbox. Re-enabling the location, restarting phone, and checking for Dropbox app update did not resolve it. Any suggestions how to I fix this?
Hi, I've subscribed to a Dropbox Plus account a little over two weeks ago, but I find that I need slightly more storage than the 2TB provided. I noticed the 1TB add-ons, but at £80/TB, its too costly for my needs. As an alternative, I am considering upgrading to Dropbox Standard. Could you clarify what happens to my…
It's a hassle to turn on "Allow Downloads" every time and triple-check it before sending files over. I think most people would benefit from this being the default setting. We can always disable downloading for times when we need it.
Dropbox is creating hundreds of files called 'Music Library (Damaged)'. Last night I went to Dropbox.com and deleted them. But this morning Dropbox is still 'Updating' on my Macbook Pro, and creating dozens more 'Music Library (Damaged)' files by the minute. Curiously, on my other laptop, a newer Macbook Air, I have had no…
Hi there, Some time ago, I opened ticket #23006764 regarding access to my late father's Dropbox account (Bernard […]). Despite exploring every avenue available to us, we've hit a brick wall, so I wanted to reach out to the community again for advice. My mum and I are desperate to recover the family photos stored on his…
Bonjour, Je rencontre un problème très préoccupant avec mon ancien compte Dropbox Basic. J'utilisais ce compte pour stocker de nombreux fichiers personnels, notamment des photos de vacances que je souhaite aujourd'hui récupérer. En me reconnectant, j'ai découvert que mes dossiers et sous-dossiers existent toujours, mais…
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
I’d like Dropbox to offer optional identity verification for people submitting documents through a file request. As a mobile notary and small business owner, I receive sensitive documents from new clients. A feature that verifies control of an uploader’s email address or phone number—and optionally offers stronger identity…
We have Dropbox business and have just over 1 TB free. But since we only have 6 TB in total, I have to see a FALSE message EVERY time I log in: "Storage will be full soon Based on current trends, your team is expected to run out of storage soon. Consider adding space to prevent workflow disruptions." I am a programmer. I…
End-to-end encryption is currently available only for business and enterprise plans, which are outside most budgets and require subscriptions for at least 3 seats. It would be great if this could be offered as a paid add-on for regular users.
