Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
We are experiencing an issue where changes made to Excel files stored in Dropbox cannot be uploaded/synchronized from Excel for iPad. The same issue is occurring simultaneously at multiple remote locations. Here is what we have observed: The issue is occurring simultaneously at multiple independent locations. All locations…
I recently bought a new M4 MacBook running Tahoe 26.5.1. I've been having a lot of syncing problems with Dropbox. I had an existing 70 GB of data on my previous computer, and the first thing I did was try to sync on the M4. It took about two days for the sync to finish and for the green circles to appear next to all files…
Hello, I recently invited a friend to join Dropbox using my referral link. They successfully created a new account, verified their email address, and installed the Dropbox desktop app on their computer for the first time. However, the referral status in my account is now marked as "Ineligible". We did not violate any…
Hey Dropbox Peeps: If you have this problem, it's a killer. Found this link/solution that for whatever reason is not being posted in responses to other posts with this issue. Regardless, THIS WORKS:) https://community.dropbox.com/en/discussion/comment/857734?utm_source=community-share#Comment_857734
Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…
My sharing ability has been suspended. I THINK that this was triggered when I accidentally mistyped an email address for sharing a folder. I assume that when the "nondeliverable" message bounced back to Dropbox, the platform decided that "my files might contain phishing content." But now I can't access anything relating to…
I was invited to share files on Dropbox. Dropbox won't let me upload the files as account os over the limit.
Request: Please restore separate sorting options for folders and files in the Android app. In previous versions, I could keep folders sorted by Name while keeping files inside folders sorted by Modified date. In the latest Android version (421.0), there is only one sorting option that applies to both folders and files.…
I use Dropbox for retaining work and personal records. I use/access my account on an almost daily basis. I logged on today and there are many missing files and I most assuredly did not delete them either on purpose or by accident. How can I get them restored.
I have deleted all my photos from Dropbox now and it's still saying I am out of storage space. Any ideas why? Thanks.
It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.
In the Android phone app, after we move a file we are returned to the source folder. Some of us would prefer to see the destination folder after the move. There are use cases for both preferences. Please add an app setting called something like, "Folder after Move." The choices would be something like, "Show source folder…
This vital feature seems to have disappeared. When sending time sensitive or otherwise important files, part of the reason we use Transfer is that we are automatically notified that the recipient has downloaded the files. I understand it can be set case by case, but when we are doing this regularly, it seems like an…
There needs to be a way that senders can update the signer after a document has been issued for signature without canceling the entire request. A company's staffing change can cause hours of work to resend documents to new contacts. This is especially tedious if a document doesn't fall within the parameters of a template…
I freelance and have multiple clients with their own Dropbox accounts. After using Dropbox since 2014 I can quite honestly say the worst feature of Dropbox is that Shared Storage counts towards my limits: https://help.dropbox.com/storage-space/storage-space A few times, clients share their folders with me so I can pull…
