Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Hi, I've subscribed to a Dropbox Plus account a little over two weeks ago, but I find that I need slightly more storage than the 2TB provided. I noticed the 1TB add-ons, but at £80/TB, its too costly for my needs. As an alternative, I am considering upgrading to Dropbox Standard. Could you clarify what happens to my…
Hi there, Some time ago, I opened ticket #23006764 regarding access to my late father's Dropbox account (Bernard […]). Despite exploring every avenue available to us, we've hit a brick wall, so I wanted to reach out to the community again for advice. My mum and I are desperate to recover the family photos stored on his…
Hi, Is there anyway on the website to show how many items are listed in a directory/folder? Seems like a basic missing function. Thanks.
I run a small local service business where we deal with a lot of job-related photos and documents. Each job can have before-and-after photos, customer details, estimates, invoices, and other files that need to stay organized. I’m looking at ways to keep everything easy to find without creating a complicated folder…
Hi, Our web app runs on Cloudflare Workers. It reads and writes files in users' Dropbox through the HTTP API: files/download and files/upload on content.dropboxapi.com, and files/get_metadata on api.dropboxapi.com. Almost all of our users are in Japan. On 2026-10-13, between 15:00 and 20:00 UTC, every request became slower…
Hello, I am writing on behalf of our company in Malaysia. We currently maintain a Dropbox Business subscription and require the 2026 Certificate of Tax Residence (COR) / Fiscal Residency Certificate for Dropbox International Unlimited Company, Ireland. The Inland Revenue Board of Malaysia (LHDN) requires this official…
I installed (and uninstalled, reinstalled—multiple times) and it keeps asking me to do two things: Sign out of my own device, which is somehow listed multiple times (I have basic plan) When installed, it says it can't connect to dropbox, and the error leads me to security settings (which I've checked over and over) and…
Upgraded plan and would like to recover files I recently moved trying to get below allowable maximum file size
I would really like to see some key features added to the camera uploads folder. For example, having separators by the year when photos were taken or the ability to filter by location (if available) would be very helpful. Also, a tab for albums would be a nice addition. I'm trying to shift away from using Google Photos for…
It's a hassle to turn on "Allow Downloads" every time and triple-check it before sending files over. I think most people would benefit from this being the default setting. We can always disable downloading for times when we need it.
Right now the pieces of a single project live in different corners of Dropbox: the parent folder holds the assets, comments sit on individual files, and file requests are managed from a completely separate section. There's no single view that shows the state of one project. The idea: a "Project" container that lets you…
I switched machine the other day and waited for Dropbox to sync a bunch of files, then I started working. But I forgot that rules.dropboxignore was not synced. I had read the doc a while ago, created it with meaningful rules, it was fire-and-forget. I noticed that some files started getting synced like…
As a marketing agency/media company, our team does a high volume of link sharing with clients. For security purposes, we set links to expire at the maximum 1 year interval allowable on Dropbox. Is there a way that the link creator can receive a simple reminder when a link is about to expire so they can send a replacement…
