Desktop

Hello, I'm dealing with the biggest emergency of 2026. I erased Dropbox through Mac Settings (Documents - File Browser) by mistake, since I completely forgot that my desktop was automatically synchronized to Dropbox. Now it shows like the screen capture below. I searched and found two possible ways of recovering it: 1. Use…

I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.

I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…

Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???

Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…

Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Fixed an issue…

Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…

I have been using Dropbox free for years on a number of machines, and it has been rock solid. Recently, however, I implemented a new storage strategy requiring more capacity, but I thought DB was too expensive, so I went with PCloud and installed it on multiple machines, still in testing mode. Now, however, I found that DB…

I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…

Using W11 and until today my screenshots stopped working. Anyone help please?

OS: Win 11 Education 24H2 (OS Build 26100.8655) Client: Dropbox Desktop 264.4.3385 Dropbox is always stuck syncing. I've tried everything. I removed all the NTFS Junctions I had and any other problematic folder such as obj & .git directories. With all those out of the way, it actually started syncing things but eventually…

I have two separate Dropbox accounts that I use for the companies for which I am an administrator. The one larger account I access through the desktop app, but I have not found a way to include the second account in that app without mingling the two, which I do not want to do. I don't seem to be able to have a separate…

I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…

if I make a backup using the drop box app and subsequently alter or delete some of the files (still on my computer) , do they get altered in the backup? or as a backup a snapshop of the files at the time, and I will need a new backup regularly What is the relationship with files in my dropbox folder which are it seems…

I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Download…

I hope I can get some insight in this forum — It seems that regular support is not equipped to respond to these very technical questions I noticed that the window’s file/system explorer added a new column called “status” — it reflects the statues of the files managed by cloud storage which is used by MS Onedrive. This…

Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…

So I had an issue and was forced to update my Google password. The issue is that this has screwed up my Dropbox, which I use to communicate from my physical office to my home office, as well as an iPad and an Android phone. For some reason, it's forcing a reinstall; I cant get it to sync my office to my home office. I…

I download a file to my downloads folder and i drag and drop it onto my desktop and Dropbox capture deletes the file from my desktop. This is 1 of countless examples of how dropbox overly complicated user experience causes files to be deleted or lost. I have been with Dropbox for almost 20 years i remember this dude named…

Earlier this week, my DB apparently stopped syncing across my home laptop and office desktop. Online advice is to uninstall and reinstall. All day yesterday and now today, I have been trying to uninstall. At first, I kept getting the 'failed' message. Then I went into Task Manager and ended all tasks related to DB, and…

I have Dropbox installed on two Fedora 44 Linux systems, syncing between them. Most files sync fine, but when I create a file like this: cat > foo\\bar test ^D then dropbox filestatus foo\\bar foo\bar: unsyncable That filename works fine for everything else, but Dropbox doesn't like it. Isn't this a Dropbox bug?

Hello everyone, this is completely driving me nuts. I have exhaustively ruled out Windows issues, so it seems to now be a Dropbox "feature" that we should have the option to toggle off: Environment Windows 11 Pro, fully updated (clean install, July 2026) Dropbox desktop 262.4.3183.0 Sync root: D:\Dropbox on a local NTFS…

I un-installed Dropbox on my iPhone and PC to purge all files returning to the free account. Re-installing, my iPhone now shows old shared files between the two. These are still live even though my Dropbox folder on my PC only has two small folders. (The old files were removed to a separate folder and should not even be…

Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…

Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?

I haven't used the Dropbox app in a while, and I can no longer see how to change which online files are accessible on my desktop. To be clear I don't want all of them on my desktop, just specific files and folders, but I can't find selective sync anymore.