Desktop

Will my regular Dropbox folder be converted to a junction point after an update on the Windows app?
I hope I can get some insight in this forum — It seems that regular support is not equipped to respond to these very technical questions I noticed that the window’s file/system explorer added a new column called “status” — it reflects the statues of the files managed by cloud storage which is used by MS Onedrive. This…
Folders set to "available offline" show as not downloaded on macOS
Hello, I've seen many posts on this forum about this bug, but Dropbox still hasn't fixed it or even acknowledged it. The Dropbox app on MacOS no longer keeps files downloaded apparently. I marked multiple folders to make available offline. This computer has been connected to the internet for months when it had time and…
After updating my Google password, I'm forced to reinstall the Dropbox app
So I had an issue and was forced to update my Google password. The issue is that this has screwed up my Dropbox, which I use to communicate from my physical office to my home office, as well as an iPad and an Android phone. For some reason, it's forcing a reinstall; I cant get it to sync my office to my home office. I…
Dropbox Capture deletes files when I drag and drop them to my desktop
I download a file to my downloads folder and i drag and drop it onto my desktop and Dropbox capture deletes the file from my desktop. This is 1 of countless examples of how dropbox overly complicated user experience causes files to be deleted or lost. I have been with Dropbox for almost 20 years i remember this dude named…
The Dropbox desktop app is stuck during the uninstall process and never finishes
Earlier this week, my DB apparently stopped syncing across my home laptop and office desktop. Online advice is to uninstall and reinstall. All day yesterday and now today, I have been trying to uninstall. At first, I kept getting the 'failed' message. Then I went into Task Manager and ended all tasks related to DB, and…
I'm unable to sync a file using a slash between my Linux desktop apps.
I have Dropbox installed on two Fedora 44 Linux systems, syncing between them. Most files sync fine, but when I create a file like this: cat > foo\\bar test ^D then dropbox filestatus foo\\bar foo\bar: unsyncable That filename works fine for everything else, but Dropbox doesn't like it. Isn't this a Dropbox bug?
Dropbox folder classified as "Internet" zone - triggers pop-up when moving/copying files out of it
Hello everyone, this is completely driving me nuts. I have exhaustively ruled out Windows issues, so it seems to now be a Dropbox "feature" that we should have the option to toggle off: Environment Windows 11 Pro, fully updated (clean install, July 2026) Dropbox desktop 262.4.3183.0 Sync root: D:\Dropbox on a local NTFS…
How can I remove my old shared files on my account?
I un-installed Dropbox on my iPhone and PC to purge all files returning to the free account. Re-installing, my iPhone now shows old shared files between the two. These are still live even though my Dropbox folder on my PC only has two small folders. (The old files were removed to a separate folder and should not even be…
How to keep new files online-only in online-only folders?
Hello. I’m using Dropbox on macOS 14. Previously, I was on macOS 12 with the same Dropbox settings. In Preferences/Sync/Default Sync Preferences, I selected “Available offline”. For specific folders in my Dropbox folder, I chose "Make online-only". On macOS 12, whenever I dragged a file into one of those online-only…
Dropbox desktop app updates are being blocked by Windows 11
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
How can I find the selective synced folders on my account?
I haven't used the Dropbox app in a while, and I can no longer see how to change which online files are accessible on my desktop. To be clear I don't want all of them on my desktop, just specific files and folders, but I can't find selective sync anymore.
The Dropbox desktop app on my Windows 11 device is stuck with indexing 54 files
My dropbox version 262.4.3183 on Windows 11 is stuck with indexing 54 files… Please advise Thanks
Why is Dropbox re-indexing my Dropbox folder (which is on an external drive) when I reboot my Mac?
Synchronization Problem We work as a team using Dropbox and store our data on an external drive. Everything had been working fine until now. Now my Mac is constantly indexing / syncing. It’s a new device, a new external hard drive, and I have a stable and fast internet connection. The external hard drive is formatted as…
I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX.
Hello everyone, I am having problem in updating my Dropbox Desktop version from 258.4.3749 to 260.X.XXXX: the installation of the new build can't be completed. After few seconds appears the error code 1073741795. My laptop is very old: I am running W11 23H2 obtained through an installation with Rufus and my CPU is an Intel…
The Dropbox desktop app can't connect to the internet for users in Kazakhstan.
Hello, I am experiencing a connection problem with the Dropbox desktop application on Windows 11. The Dropbox website works normally in my browser, and I can sign in to my account and access my files online. However, the desktop application cannot connect and shows the following message: “No Internet connection. Your…
On my Windows device, Dropbox stops saying waiting for files to sync, does nothing
This discussion was created from comments split from: Beta Build 260.3.2873.
The desktop app keeps silently crashing on two different Windows 10 computers
I have been using Dropbox for years. for the last year Dropbox disappears and fails to sync. The Icon in the taskbar disappears why is unknown to me. the sync stops and makes a mess of the workflow. Using Dropbox with AutoCAD, SketchUp, Rendering and other high end graphics software. this happens on a Windows 10 machine…
The desktop app is stuck syncing files for more than 10h on my Mac device.
Hello, Today, my dropbox app started randomly as I was re-installing it, so it started with a full re-indexation of my dropbox. My team has more than 3 millions files for 49 to of data, so it took a while. Now, after the indexation was finished, the dropbox started syncing some file, but since then, it has been stuck for…
The Microsoft Store app Dropbox Lite is preventing the Dropbox desktop app installation
We use Dropbox to share files in a group. Recently a user found after editing a spreadsheet that they could not upload it to their Dropbox folder (using a Windows script they had used successfully for years). Unfortunately, instead of asking for help they spent some time trying to sort the problem out themselves, including…
Stable Build 262.4.3183
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: Improved File Transfer analytics to better capture add-item failures, file-ID drops for online-only/unavailable local files, and upload API errors. Fixed in this update: Fixed…
Access violation in CloseEventLog when closing Advanced Settings
Since there's this intigriti really stupid bug bounty platform—well, how should I put it—it's ignoring this, so I'll write about it here so the developers will fix this bug as soon as possible.Well, it'll also show how the platform handles things like this—as far as I remember, the mere existence of such a bug in itself…
I need a notification to confirm that my files have synced
everyday I copy 6 files from work to home. everyday the time it takes varies I tried to use Applescript but, as soon as the file copy to the folder, the Mac thinks the files are there, but really, they are in copy mode. I need to know when the files are officially copied and the files all have the green icon.
I have Dropbox on two computers, but some files aren't syncing between them.
Dropbox is not downloading some files on Computer A. These files are on the cloud though and say "This file is hidden from your device". All my folders are selected to sync. How do I fix this?
I tried to redeem the Lenovo 100GB promotion, but the space wasn't granted.
I have recently bought a lenovo laptop. When I navigated through the vantage app, I saw an option to claim 100gb for 90 days. When I clicked the redeem option, a dropbox installer was downloaded. I used that to install dropbox and logged in with my account , but didn't get the 100gb space. My account never had a premium…
How to fix infinite resizing of the "right-click actions" window on Windows?
Opening the "right-click actions" opens a new window, which keeps resizing on its own - its right and bottom borders just keep slowly moving and moving, eventually moving past the screen size (there doesn't seem to be a limit). And the resize border is inactive, so you can't even resize it back. The forum is, of course,…
Why is Dropbox indexing on every restart of my computer?
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
Syncing folders as available offline to my hard drive is creating copies.
I have been having trouble recently opening dropbox files on my mac laptop, so I decided to make more folders available offline. I used the app's Sync and Storage option and selected a folder with many subfolders to download to my hard drive. It began creating copies of the subfolders. These appear to contain data, they…
Why is Dropbox using 64GB of memory on my Mac computer?
Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro
How to manage multiple Dropbox accounts on the same computer?
I have a personal account and a team account. The team account is hosted on my Mac running macOS Tahoe. When I try to log in to my personal dropbox the team account opens. How can I open the personal account?

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