Desktop

The desktop app is syncing forever
I am in this situation now. I have Dropbox business with 3 Tb and I have lots of files... It was fine until last week or so when I tried syncing and it syncs infinite. It starts at about 7K files and I let it run. I noticed that it will be at say 7232 files then it will jump to 7258 then start decreasing. It does this…
Dropbox only synced through 2023 on new laptop
I set up Dropbox on my new MacBook Pro laptop (running Tahoe 26.4.1) , and it's only showing files saved or edited through mid-2023, when there have been many, MANY changes since then. When I view my Dropbox folder online, it only shows the same files through mid-2023. However, my old laptop is still has all of my old…
'Manage Hard Drive Space' folder information not loading on the desktop app preferences
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage Hard Drive Space I get the screen appear but no matter…
Dropbox randomly removed locally synced files.
I have an active project folder, about 1TB, set to selectively sync and make all files available offline. The 4TB drive on which I'm working is dedicated to this project and has 3TB of additional free space. Despite all of this, once or twice a week, Dropbox will de-sync every single file and folder in the project, leaving…
I need to contact support as my account was downgraded
Can anyone help, Dropbox has somehow kicked me out and downgraded my account, now me and my clients do not have access to the 58tb of data we have stored online, i need someone to send me a link to chat with someone or a phone number to sort this asap. Thank you
The desktop app freezes on macOS with a "Reconnecting to the internet" error
Dropbox Desktop app on macos 248.4.3576 stopped syncing with error message "Reconnecting to the Internet. This may take a moment". I tried: - restarting the mac - removing all apps that may interfere - tailscale, VPN, firewall, etc. - connecting via LAN or via WiFi - reinstalling Dropbox Nothing worked so far. Google Drive…
After updating, I can no longer use Adobe Bridge as a list view of folders?
This is really terrible, and definitely not an upgrade. I don't understand why Dropbox did this? Can anyone on the Dropbox staff explain why Dropbox needs to be hidden? Adding as a favorite is not a workable solution
Option to make files online-only is missing from Dropbox folder on Windows 11
Just updated my newish Windows 11 computer for the first time in months and new Dropbox files were added. Oddly, they're available offline even though I believe I set them to not download automatically but oh well. I assumed I could manually set them to online only. But I see no option for offline folders or files to be…
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
My Dropbox files were moved to my main drive, despite having them on an external SSD.
Is there a reliable way to install Dropbox so that all local files are on removable media instead of my computer's on-board hard drive? I followed instructions for launching Dropbox from the external SSD, and that worked for awhile. Than one day, my computer's hard drive space was almost depleted, and Dropbox files were no…
I downloaded the desktop app from an email and now I have two Dropbox folders.
I accidentally downloaded Dropbox again from an email. Now I have a duplicate set of dropbox folders on my Windows 11 computer. How do I get rid of the second app/set/folders???
Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
Not sure how to identify available offline or online-only files.
This discussion was created from comments split from: Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync. .
Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
QuickLook is flickering on Mac OS
Integration Affected Finder Device MacBook Air, M3, 16GB RAM Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) 242.3.5699 Question or Issue I have been having the same issue as described in this thread for at least 1 month. It makes Quick Look (and therefore Finder) really…
Replace files without breaking the shared link when using the desktop app.
My goal is to share a PDF report that is still being updated. To keep things simple, I overwrite the file with the same name in the same folder each time I make changes. My Dropbox folder is synced locally on Linux (Ubuntu 24.04 LTS). After editing the report in my working directory, I copy (with Ctrl+C command) the…
Unlink doesn't revoke XPC deadlock after repeated reconnects (macOS)
Summary "Unlink this Dropbox" / sign-out in the desktop client does not revoke the corresponding cloud-side device session. Each subsequent re-link creates a new entry in dropbox.com/account/security while previous ones remain. With N phantom sessions, the cloud fans out change notifications and content fetches N× to the…
Files are being removed from Dropbox when copying them to WhatsApp.
am experiencing an issue when copying files from my Dropbox folder to WhatsApp Desktop on my Mac. Normally, when I copy and paste a file, the original file should remain in the Dropbox folder. However, in my case, the file is being completely removed from Dropbox after I copy or drag it into WhatsApp. It behaves like a…
Is there an update on Mac online-only thumbnails finally showing up?
I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) (Tahoe 26) Dropbox App Version/Browser Version (240.4.8493)
How can I determine the storage consumption of offline files on macOS?
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
Stable Build 250.4.3245
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Remove "Send with Dropbox Transfer" from the context menu?
Hi, Using Dropbox v177.4.5399 on Windows 11 Home V22H2 now and loving it, this app works great! I had a question about the context menu options though When I right-click on a folder I see "Send with Dropbox Transfer" listed as a context menu option, which I don't use. Is this possible to remove?
If sync gets interrupted for some reason it never restarts again on my new Mac
I have a large file in my dropbox which I have been trying to sync to a new mac desktop. If I uninstall and reinstall the dropbox application, and then ask it to sync it would start downloading. But once the sync gets interrupted, by the mac going to sleep or anything else, it refuses to continue. In apple finder, the file…
I'm seeing a 400 error when opening an Excel file on my macOS desktop app.
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…
Can't drag files into the Dropbox shortcut in "Favorites" in Finder anymore
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads,…
Cancel 'make available offline' downloading process.
Right now it's a huge flaw you cannot cancel the 'make available offline' download mid-process. Especially since it's so easy to accidentally click the 'cloud' icons on MacOS and suddenly have a whole folder of files downloading. I work in post-production and regularly have folders containing hundreds of gigabytes worth of…
The right-click options for Dropbox are missing from macOS Tahoe 26.1.
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
Since the 4/30/26 update, the desktop app only shows for a few seconds after manual start
Since the 4/30/26 update, Dropbox hasn't loaded on startup. Manual start of the app shows the icon in the taskbar for a few seconds, then disappears, app shut off.
Latest Stable Build 250.4.3245
Why does the latest build not show up in any of the Desktop builds?

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