Desktop

How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
I have two Dropbox folders with identical names and paths but with different files in them
Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently upgraded my iMac from an older intel to a new M4 chip. I thought I cloned all my settings, but now my dropbox no longer syncs my files…
How can I name devices so I know which computer created potential duplicated files?
How can I name devices so that when duplicated files get created i can know which computer created it?
Files only saving to Dropbox folder and not online
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files…
Desktop application fails to launch only when connected to the internet
Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet. When I get online, it closes itself and cannot be relaunched. I have tried pausing syncing from the offline app to see if that does…
File Provider version disconnected and now I'm not eligible for that version
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was…
A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…
Screenshot shortcut conflicting on Mac not allowing me to take screenshots
I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys. I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3. All the apple system keyboard short cut preferences are on. Is there a…
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
I'm not eligible for File Provider on Mac OS
Operating System/Browser (if using the web) (macOS14.3, etc.) Firrefox Dropbox App Version (if using the app) 241.4.479 Dropbox Plan (Plus) Question or Issue Linked new macbook to dropbox, installed app again, but now way to get the file provider working/eligible. Did several restarts, no results, Number of files synced…
Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
Mac OS – files duplicated in Dropbox folder cannot be renamed or moved, just deleted.
To those Mac and Dropbox users still suffering this annoyance, there is a slightly easier way to resolve it than having to repeatedly quit the Dropbox app. * In a Mac desktop window, click on the folder containing the duplicated file. * Right click or ctrl click it. * In the pop-up menu select 'Make available offline'. *…
The desktop app is asking me to create a new Dropbox folder after signing out and back in
My Dropbox is connected to my Gmail ID. Due to some reason, I changed my password, because of which the Dropbox that was logged in on my computer system got disconnected. While trying to reconnect Dropbox on my computer, it is asking me to create a new folder on the system. However, my Dropbox already contains data of more…
Dropbox app update stopped sorting by "date modified" when I view files in Finder
Device MacBook Pro 2023 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version/Browser Version Basic plan Question or Issue Dropbox update stopped sorting by "date modified" when I view in Finder. I have multiple folders that I share with different people. When they added a file or folder to a folder I…
Error when trying to create a top level folder from my local Dropbox folder
This is still going on? I cannot create a top level folder through Windows file explorer, even though I am the owner of the account? People have been bitching about this for at least a year. Logging in to the website just to create a folder is cumbersome and aggravating. It used to work through explorer, why did that…
Dropbox Desktop vs CloudMounter, Cyberduck, Mountain Duck for Multiple Accounts - which is better?
Hey, I just joined the Dropbox Forum and need some advice from experienced users. I really hope someone has some tips. I’ve got two Dropbox accounts (personal + work) and I’m thinking whether to stick with the native Dropbox client or switch to a cloud manager, since I might add Google Drive later. I want everything to…
I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).
Application Affected Dropbox Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 240.4.8493 Question or Issue I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just…
How to use more than one Dropbox account on a single computer?
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
Problem linking my Apple Music library on my old Mac to my new one.
All my Music files (incl. iTunes) are located: - on my old MacBook Pro (MacOS Monterey 12.7.6): Macintosh HD>Users>myname>Dropbox>My Mac>Music. - on my new MacBook Air (MacOS Tahoe 26.2): Macintosh HD>Users>myname>Music. I need to find a way to let my new machine access the Music>iTunes folder from my old Mac in Dropbox.…
Dropbox desktop app no longer compatible with Windows File History
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History…
I can't see my files on my Mac at home, they don't seem to sync.
My file is in a dropbox folder at work I can see it on the web It does NOT show up on my Mac at home. The web say, this file is Hiden from you. how do I fix this so I see the file at home and at work at the same time like I always did before.
The Dropbox desktop app on Mac keeps giving an error that 32 files are unable to sync
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Only Question or Issue Hi 32 files in my Dropbox folder refuse to sync. When I click See Issues it pops up a Sync Issues window that keeps…
Ubuntu Plucky - Policy will reject signature within a year
warning: https://linux.dropbox.com/ubuntu/dists/plucky/Release.gpg: Policy will reject signature within a year, see --audit for details Control: https://linux.dropbox.com/ubuntu/dists/plucky/Release.gpg: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on…
Please add an option to fully cancel sync
Hi, I have had this issue several times, when I'm using dropbox in windows explorer and I want to make my dropbox files only available online but by mistake I click on the option to make all files available offline and there is no way to cancel the process. This is very annoying because I don't want to sync almost 3TB to…
(Fedora 42) dnf update fails with 404 error
Application Affected linux client Device Fedora 42 qubes vm Operating System/Browser (if using the web) Fedora 42 Dropbox App Version (if using the app) nautilus-dropbox.x86_64 2025.05.20-1.fc42 @commandline Question or Issue dnf update is not working. It's giving me a 404 error from a dropbox url. As you can see in the…
Error on switching back to available offline sync option
I am on MacbookPro M1 2020, running Tahoe 26.1. I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.
My files aren't available offline, even though that's the default setting on my Mac Ventura.
Device MacBook Pro 2022 M2 Operating System/Browser (if using the web) Ventura 13.0.1 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Up to date Question or Issue Hello. I am trying to get all my dropbox files available offline on an external drive. It says the sync is up to date BUT: * The files are 0…

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