Desktop

I have 3 Dropbox folders after opting out of File Provider
Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…
Dropbox desktop app on my Windows is stuck. "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- * Internet Connection Issues * Firewall or Antivirus Blocking Dropbox * VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) * Dropbox Server Issues (Dropbox in…
Opening my Dropbox folder is causing Finder to beachball and then lock up
Application Affected (Dropbox and OS X Finder) Operating System/Browser (if using the web) OS X Sonoma Dropbox App Version (if using the app) 242.4.5815 Question or Issue On OS X Sonoma - when I click on the Dropbox folder in finder it beachballs - from ~15 - 30 seconds, sometimes a couple of times. I can't then access any…
Camera uploads files showing up as "Conflicted copies" on my desktop.
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with!…
Dropbox app on Windows 11 intermittently hangs.
Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905 Question or Issue The Dropbox application has been intermittently hanging on my computer for at least 4 months. I use the app to take photos with my…
My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…
How to move my Dropbox folder without losing files?
Device (Dell Desktop Operating System/Browser (if using the web) (Windows 10) Dropbox Plan Dropbox Essentials Question or Issue Can't find the live support link????? Have a sync error not enough disk space......trying to move dropbox folder to new drive on same computer & don't want to mess up or loose files!!!! I also…
I'm unable to move my Mac Desktop folder to Dropbox.
Device (iMac) Operating System/Browser (if using the web) Big Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…
Having issues after trying to sync a folder that was larger than my free hard drive space
hi guys, i just bought dropbox for it to automatically backup a folder of my work while always syncing the newest versions and changes that i make for it now i figured that if i want it to sync, it will take about as double as storage on my mac (which is really weird and annoying for me but ok), and now i want this sync…
Some folders are not available for syncing to my Dropbox folder in the sync options
Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…
I can't delete residual files in the Dropbox folder on Windows 10
Lenovo Hybrid laptop Tablet 2014 Windows 10, DB not available How to delete residual files in DB folder if DB not available / not connected in (old) computer anymore? Have tried this > https://help.dropbox.com/delete-restore/delete-files outcome is this: >…
I seem to have two Dropbox folders after updating to File Provider
Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connect to the server. There may be a problem with the server or network." Conversation with bot about this: #26110456 Today the…
How can we speed up a first-time sync of a team account on a new computer?
Hi everyone! Everytime we replace a laptop, and do a first time setup of Dropbox, it takes FOREVER for our Dropbox Team folders to sync. Menu item at the bottom is stuck at Syncing. No matter who it is. These are new 16" M4 MacBook Pro laptops. Sequoia macOS verison 15.7.x (a mix) with the latest Dropbox install version…
"Access is denied" error when trying to install the Dropbox desktop app
bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 660e1172-231c-46e8-b4b5-fc5469772bbb pid: 76940 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata:…
My Backup online shows as 0 bytes. What is happening?
Hi I was able to download the Dropbox App for my surface pro and setup the backup. After successfully backing up, the dropbox online says my "Desktop" "Documents" & "Downloads" backed up but there are 0 bytes in each folder. I only wanted to back up these three folders. Can someone please help me? Thank you, Emily
I get an error that the Dropbox app can't start after installing it on my Windows device.
The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb248364473 pid: 18096 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0…
I'm working with two Windows laptops and get conflicted copies. What can I do to resolve this?
Good morning, I have searched but been unsuccessful in finding help for my specific issue. Please direct me to the correct place if I have missed the relevant response. Otherwise, here is my issue. I work across two Windows 11 laptops. It is just me, no teams involved. Regardless I often get conflicted copies in Computer B…
Taskbar app hard to exit
I been finally, yes after years... planning on upping to a paid version. I was comparing things. Recently, about a month or 2 now, a patch made my decision. I've always been a bit annoyed with the rclick , hit account, then exit(quit) and it do a popup to hit ok. All other taskbar setups, i rclick select quit/exit and they…
System restore on Windows not working due to an error referring to a Dropbox folder
I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&st=wzq01mjv&dl=0 (I tried…
Cannot search for images that contain text after desktop app update on macOS Sequoia
Application Affected (Dropbox , finder) Device MAcbook M1 sequoia Operating System/Browser (if using the web) sequoia Dropbox App Version (if using the app) 243.3.6895 Question or Issue Hi everyone,I’m having an issue with Dropbox and I hope someone can help. I can’t search for images that contain text anymore. For…
Unable to find the 386GB taking up space on my account. My folder shows 2 files.
unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. data going to be killed off 13th March 2025
Syncing does not proceed on my fast W10 PC
I have DB 241.4.4853 on Win10 PC. Dropbox keeps Uploading 203,163 files and downloading 5 files, but no progress for days. I do not see any updated DB content on my laptop (my other computer, W11) Dropbox folders. I have very fast PC and light fiber connection 500 MB up and down. What may be the problem and solution? I…
The Dropbox desktop app won't open on my Mac device
Application Affected Dropbox Device macOS 13.3 Operating System/Browser (if using the web) Ventura Dropbox App Version (if using the app) cant open app, installed latest version today Question or Issue Opening Dropbox from the Applications only opens a finder window. It doesn't open an app or put anything in the menu. It…
Windows Explorer hangs for 30 seconds
Application Affected (Dropbox Basic) Device Asus Z170-PRO custom build w/ Intel i7-6700K Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (242.4.5815) Question or Issue I open Windows Explorer and navigate to the Dropbox folder. When I double-click on a folder in the right panel…
How do I stop a popup everything I open the Dropbox App?
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Can only view partial folders & files on Windows 11 & Windows 10 computers.
I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was…
Dropbox is not syncing on Windows computer.
I have Dropbox Basic on my Windows computer, iPhone and iPad. On the Windows computer, the files I add do not sync. Can someone explain how I should do to get it to work?
Every time I open my Dropbox folder the tray window pops open
Question or Issue I am using an HP laptop running windows 11 with the Dropbox app downloaded Recently, every time I open Dropbox, a box with my history pops up - SEE BELOW This is REALLY annoying, as I can't access my folders list which is hidden behind it. I have to keep tapping things until it disappears! How do I stop…
How do I get rid of Dropbox showing in multiple places in Windows Explorer?
Device Dell Alienware 17 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Plus Question or Issue How do I get rid of Dropbox showing in multiple places in Windows Explorer? See screenshots. Dropbox functions fine it just appears in multiple places for…
Files are zero bytes on Dropbox on File Provider
I'm on a Mac with OS Sequoia, running Dropbox Plus, version 242.4.5815. My Dropbox folder location is on my internal hard drive. I've set Default sync preference to online-only since our business had files too numerous to store on my 500 GB internal drive. I have reinstalled the Dropbox app this morning and restarted my…

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