Desktop

How can I stop a computer that hasn't been used in months from syncing with my account?
I would appreciate advice on this scenario: I am a solo user. I have Dropbox synced across several computers: a desktop and a laptop that are in my possession, and another desktop at a family house that has been shut down for months. Now someone else needs to use that machine; I will not be present. If sync is initiated on…
Getting an error that the desktop app couldn't rename my Dropbox folder - how can I stop this?
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
Windows Server 2012 R2 - Maintain the Desktop App until October 13, 2026
I would like to request clarification regarding your intention to discontinue the Dropbox Desktop App for the Windows Server 2012 R2 operating system. At this time, we are inclined to maintain it at least until the end of 2026, given that Microsoft has extended the security updates maintenance date to October 13, 2026, as…
The "dropbox running" Linux command returns wrong exit code
The CLI command "dropbox running" returns exit code 1 when Dropbox is running and exit code 0 when it is not running. user@host:~$ ps aux | grep dropbox$ user 13953 6.9 2.8 7108024 442272 ? Ssl 07:13 1:24 /home/user/.dropbox-dist/dropbox-lnx.x86_64-252.4.3485/dropbox user@host:~$ dropbox running user@host:~$ echo $? 1…
Links to open file *location* locally
Our company has many machines across platforms linked to one archive. We often send links to one another via Teams. By default the links open on the web. We want to be able to send links that open the local file's location and not the file itself. For example, you can make a link, post it and then click the "open on…
The Linux Desktop App should have feature parity with the Windows/OSX app
The Linux desktop app is incredibly lacklustre compared to its Windows and Mac counterparts. With more and more people dropping Windows in favour of Linux, this needs addressing. Notably, it's missing Online-Only sync options. The app also looks super outdated, especially on GNOME desktop environments.
View in folder, Save to folder buttons in screenshot quick-actions popup.
* Summary: After taking a screenshot on Windows with the Dropbox desktop app, I almost always need to move it to the right Dropbox folder. * Current behavior: The quick-actions popup doesn’t include an option to open the screenshot’s folder, or to save it to a different folder, so I have to manually find it in the…
How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
Some online-only files have 0 bytes and no content on the desktop app and website.
I recently discovered that many, if not most, files in one particular folder are showing a file size of zero bytes, and opening them shows no content. It seems quite random as to which files are affected. The date created seems to make no difference. Hundreds of files are affected. It makes no difference whether I access…
Stable Build 254.4.2518
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: Improves guidance for selected legacy tray users as Dropbox updates the tray experience. Fixed an issue where some team users could get stuck in a paused state after a sync…
bulk file rename in "automation option"
Hi, We have been working with a lot of image-sequence-based files recently. When it came to the point when we had to rename about 60.000 files at once, we faced the following problem: In Finder of MacOs (Tahoe) it is easy to bulk rename multiple files at once using the "search & replace" option. But when we do so, the sync…
context menu
Select which options appear in the context menu (When you Right Click) This suggestion appears to be one relatively sought after as there are multiple 'help threads' with people trying to do this, and no shortage of information for people to do it through unsupported and unofficial means. The reason I suggest allowing…
Move "Sync next" back to the right-click menu on the desktop app.
Sync Next is for when there are multiple files syncing but one or more of which are needed sooner by the user. The best place to select which ones should synch next are by right-clicking those files themselves. Moving the option into the right-click menu make it easy for the user to select exactly which files are important…
Allow AppData(or any) Folder on my computer to be backed up
There's already another idea but it has been closed. I'm floored this wasn't a easy/obvious idea that I would expect to be implemented many years ago. Why is the backup feature so restrictive on what I can backup? Please (re)consider or I'm curious why not?
Multiple account switching
I have both a personal account and a work account (I'm assuming many people have the same). Currently it is unavailable to switch between both accounts unless the other account is a Dropbox Teams account, which has a very high subscription fee. Please add a feature where we can have two accounts (neither of which is a…
Allow Users to Pause Auto Updater
Dropbox checks for new versions and updates automatically, but various partner vendors such as Boxifier may experience issues with supporting new versions (as just occurred with Boxifier). The solution to get Boxifier working again immediately was to find an older version of Dropbox (with the help of the Dropbox Support…
Dropbox External Drive Backup - Changing Computers
I’ve just found out when you change Laptop / Desktop you can’t continue to use the same external hard drive with Dropbox Backup. This is absolute madness. If you want to continue to use that hard drive with Dropbox Backup you have to re upload the full HD. I have 2TB used on a 4TB external SSD and I’ve just changed to a…
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
Files disappear from folders in Dropbox after I double click on them on Mac OS Tahoe 26.4.1
A very unusal behavious is happening with files in subfolders in my Dropbox. I'm using macOS Tahoe 26.4.1 on a MacBook Pro M1. For every file in any of the subfolders of my Dropbox folder, when I double click on a file to open it - any file - it simply disapears. Be it a shared folder or not. The file continues to exist in…
My app is having syncing stuck issues after switching to File Provider on Mac OS.
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide…
Data marked as available offline is being switched to online-only mode; the download will take hours
A coding project that I had set to ‘available offline’ was switched to ‘online only’ overnight, even though the offline icon is still green. I can’t work on my project until it has been downloaded again. It’s already taken two hours to download the folder (approx. 1.2 GB).
Changing my VPN location stops Dropbox tray icon from connecting, and then affects my browser
I posted another article about this back in 2022: https://community.dropbox.com/en/discussion/643130/dropbox-app-doesnt-startup-well-with-windscribe-vpn-firewall But got no traction. I think including Windscribe VPN in the title made it of little value to the Dropbox devs. So now the title is "Dropbox Tray Icon Pauses My…
Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia
Hello, For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox version is 218.4.4348. I've tried several things but nothing works. My other users have the same problem. Has anyone managed to solve…
Potential issues with Tahoe 26.5 and Dropbox?
Just curious if any has experienced issues with Dropbox after upgrading to Tahoe 26.5?
I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
Issues with the Dropbox desktop app's upload progress bar on Mac
Your desktop client for macbook is confusing and poorly designed: - it only sometimes shows the amount of time left on an upload. - The upload progress bar rarely works, see attached, showing an indeterminate progress indicator i.e. "throbber". - In this example it says its syncing 4 files when I only put one in. - It…
I cannot download and install the Dropbox desktop app on my computer
I have tried numerous times to download the Dropbox app to my computer, and it does not appear. I can do to Dropbox and access it there. What am I doing wrong?
Can I sync a folder to the cloud and not the rest of my devices?
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
Whenever I connect my external drive to my computer while Dropbox is running, Finder freezes.
I am experiencing a severe and persistent issue on my Mac mini M4 running macOS Tahoe (26.5) The Dropbox desktop application is installed and runs exclusively on my internal hard drive. However, whenever I connect my external 1TB storage SSD drive (a LaCie) to the computer, after a few seconds the macOS Finder freezes,…
How many devices does Family plan allow?
Hey! I wondered how many devices does Dropbox Family plan allow to use? The basic one got the limit of three, the paid plans all have unlimited ones. Does Family plan have unlimited too? Or there are some limitations? I can't seem to find it anywhere

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