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My Dropbox files were moved to my main drive, despite having them on an external SSD.
Is there a reliable way to install Dropbox so that all local files are on removable media instead of my computer's on-board ****** drive? I followed instructions for launching Dropbox from the external SSD, and that worked for awhile. Than one day, my computer's ****** drive space was almost depleted, and Dropbox files…
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I downloaded the desktop app from an email and now I have two Dropbox folders
I accidentally downloaded Dropbox again from an email. Now I have a duplicate set of dropbox folders on my Windows 11 computer. How do I get rid of the second app/set/folders???
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Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider).
I'm using an external drive to store my Dropbox synced files and every time I restart Dropbox or restart my Macbook it forces Dropbox to index. hI haven't disconnected the external drive once, and I left it plugged in overnight with Dropbox open and when I logged into my Macbook today (from sleep) the Dropbox app was…
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Not sure how to identify available offline or online-only files.
This discussion was created from comments split from: Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync. .
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Dropbox sync stuck forever, no idea why
Hi, My Dropbox sync is stuck forever, no idea why. See attached screens.
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Annoying pop-ups when I open my desktop app. Can I turn them off?
I have a similar problem to the one others have raised about this annoying pop up wwhen I open dropbox, only mine says Search Dropbox followed by upgrade, there is no arrow as has been suggested and it's blooming annoying, unhelpful, unwanted and un needed. Please help, desktop pc with Win 11, Dropbox free version Grahame
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I uninstalled the desktop app, and I can't access my download folder or shared folders.
Device MacBook Air Operating System/Browser (if using the web) macOS Sonoma I uninstalled the dropbox app and now I can't access my download folder or other shared folders on my mac at all, or download anything new - what can I do?
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My Mac desktop app is unable to sync a file, even though I've removed the invalid character.
Operating System macOS11.7.10 Dropbox App Version (if using the app) 244.4.6580 Syncing Status 1 file is unable to sync Issue While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file…
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"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is…
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A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
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How can I determine the storage consumption of offline files on macOS?
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
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Paid twice for last the subscription, and still couldn't get Dropbox to work. What do I do now?
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
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Files dragged to Dropbox folder in sidebar do not go to Cloud Storage Dropbox Folder
Files in the Dropbox Folder in my Finder sidebar do not appear in the Cloud Storage Folder and thus are not syncing. I've reinstalled the Dropbox app, relaunched multiple times, tried to drag files to an alieas, all without success. Using MacOS 26.2 on a new Mac Mini.
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time left in sync gone again
I know there is an older (2019) post about this, but the time left to sync seems to have disappeared again. any idea why this has disappeared again. Now when I hover over the icon, it just shows 'updating' and no info about time left. As the 2019 messages indicated, this was helpful and it would be great to have it back.
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QuickLook is flickering on Mac OS
Integration Affected Finder Device MacBook Air, M3, 16GB RAM Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) 242.3.5699 Question or Issue I have been having the same issue as described in this thread for at least 1 month. It makes Quick Look (and therefore Finder) really…
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Updater fails to update desktop app because of denied access to security folder or logs
Application Affected Dropbox Desktop Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 225.4.4896 (Desktop) Question or Issue When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.…
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Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
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Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
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Can I back up my computer folders after moving the Dropbox folder to another drive?
Users C Drive is low on Space. There is another D Drive installed that has more than enough space. When I attempted to just move the Dropbox folder, it told me it couldnt because the Backups were on a different Drive. So I stopped backups of the folders (Desktop, Documents, Downloads), Did what I needed to do to move them…
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Remove dropbox items from the Windows 11 file explorer right click context menu dropdown list
I have tried to remove all of the Dropbox items from the right click context menu in FileExplorer Windows 11 by deleting all the share folders in Computer\HKEY_CLASSES_ROOT\Directory\Background\shell and shellex and Computer\HKEY_CLASSES_ROOT\Directory\shell and shellex. But the items don't leave the menu. Does anybody…
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Latest update created several problems with cache and syncing
Device iMac 2021 Operating System/Browser (if using the web) MAC OS 15.7.4 Dropbox App Version/Browser Version APP version, cannot locate version # Question or Issue After a recent update I got error messages about the Finder and Dropbox started defaulting to saving my documents in the Dropbox cache, ".dropbox" (which I…
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Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected Dropbox Device HP generic, new, laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't really tell since it won't start Question or Issue Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app…
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How much are download and upload max file size limitations?
1) how much are download and upload max filesize limitations? (through desktop app) thank u .. i am thinking of going from free account to paid 2TB account (PLUS version) i want to upload or download if nececery a file of 300GB (encrypted). and 2) if i pay by month at first if i will be able to get money back if i dont…
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My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.
Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can't access app settings on current app) Question or Issue My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed…
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How many files can I have using Macos v14.7.4 File Provider?
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Feedback on the Dropbox desktop app and backup feature
WARNING: DO NOT USE! DropBox **bleep**ed up my file system (MacOS) so bad that even my fellow Apple Developers, experts like you find at Stack Exchange, file system experts from the very best data recovery experts, … can’t help. Problem: it blew up mid-backup. what a mess. Marketing nerd answered my call to support - not…
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Dropbox folder missing from indexed locations for searching on Windows 10
Device HP Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up To Date Question or Issue I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add…
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Trying to upload a file and it's taking up space even though I set my preferences to "online-only"
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
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Internet goes out cold the moment Dropbox app has activity
Application Affected Dropbox App for Windows 10 / local folder Device Windows 10 DESKTOP Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 243.4.6956 Question or Issue I'm using Dropbox on a paid plan for work and managing private files on top of all things. In the last two weeks…