Desktop

I'm getting a "Can't sync Dropbox account" pop-up after upgrading to Dropbox Standard
I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…
How do I install the desktop app and configure it to use an external drive on macOS?
Typically I have not used the SYNC feature. My system drive space is limited. I now have purchased an 8 TB drive and would like to SYNC my 2TB DropBox account (files) with my external drive.
The Dropbox app is stuck on Ubuntu 24.04 and all my content is stuck with a blue circling icon
Using Ubuntu 24.04 Noble. Dropbox hangs. All files/folders in Dropbox folder are shown with blue circle against them which doesn't change. I've tried reinstalling Dropbox using instructions at [link removed as per Community Guidelines] I'm on Dropbox Basic plan so I can't get support from them. I've obeyed instruction to…
Dropbox Finder sync icons aren't working on Mac OS 26 Tahoe, both legacy & File Provider versions
Hi everyone, I'm running macOS 26 Tahoe (26.5.1) with Dropbox 256.4.3790 and I've lost all sync status badges in Finder. Posting here because I've spent time diagnosing this and want to share what I found. The problem: In legacy mode (garcon/FinderSync extension), the badges simply don't appear. After investigating, I…
Dropbox tries to sync temporary .idlk files, making InDesign unusable - ignore rules don't work
Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…
Warn before quitting the Transfer Window
When using the transfer app on Mac OS, it is much too easy too press command-q which will close the Transfer window but also it QUITS Dropbox. There should be a warning informing the user that they are about to quit the entire dropbox app/engine and offer instead to "close" the transfer window and/or hide it. There needs…
I installed the desktop app on a new Mac device, but I can't see my files from www.dropbox.com
This discussion was created from comments split from: Are you new here? Read this first!.
I don't see "online-only" as a right-click option on my Mac, so I can free up some hard drive space
In addition to syncing many files with my Mac, I need to offload at least 100GB of large projects so I can make more space on my hard drive. I know a tag "online only" allegedly exists to allow you to do this in DropBox but I have never seen it, no matter how much I right click, neither using the DropBox desktop app or the…
Dropbox is trying to back up my old external drives from the start on a new Mac device
I had an older MacBook M1 configured with two external drives that were successfully backed up using Dropbox Backup. The backups completed and had been working perfectly for several years automatically updating with any new data. Today I migrated to a new MacBook M4. The same two physical drives are connected, with the…
Is it faster to upload photos via camera uploads, if I connect my iPhone to my computer?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
The context menu and syncing icons are missing on my Mac device
hey for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online. im working…
Fix: Dropbox Finder extension (online-only files/Right-Click Menu) permanently disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Unable to install Dropbox installer, it stays stuck at 0%
i have installed from both web page and Microsoft store and the app doesnt fully install just sits and says installing but not completing, have looked into uninstall and clear the data folders and closed the task and re tried but same issue, find it gets stuck and stays on 0% for cpu when installing. no firewall block and…
Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Very slow upload speeds when using both the desktop app and the website
I've tried uploading through the website and using the windows app. In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this. I've already set the app…
I can no longer save my Dropbox folder on my external drive after reinstalling the app on macOS
My Dropbox folder is on a large 12TB external spinning drive, it had been working fine with the exception of an annoying pop-up from Dropbox on every boot asking me to attach my already attached external drive. In the process of trying to troubleshoot this with Dropbox support, they had me completely uninstall and…
How does syncing work between devices, and does it happen automatically?
Hi all, I don't understand the syncing option of Dropbox. Please help me to understand If I download a file/folder 'a' from my PC into Dropbox the file is synced on my i-Phone and i-Pad. If I make changes to 'a' on my PC, the changes will be synced with the files on the other devices. But it doesn't work like that. My…
Files I add to my account from my phone never sync to my computer's Dropbox folder
Over and over, what a pita. I Upload a Photo to DB from my Phone. I click on File Explorer so as to access it on my Computer. It's NOT found in Camera Uploads or anywhere else. I check Online; it's there. I have no way to get into my one Folder as it already appears to be there, but AGAIN not synced in that same Folder on…
How Do You Use Dropbox to Keep Your Work Files Organized?
Hi everyone, I'm curious how other people use Dropbox as part of their everyday workflow. I work in medical billing At Avenue Billing Services, so I regularly handle documents, reports, spreadsheets, and files that need to be organized and accessed throughout the day. Dropbox has made it easier for me to keep important…
Moving (to store) folders & files from Dropbox to external drive connected to laptop
As background I have used Dropbox as a storage, archive, etc for the last 20 years (or at least a LONG time. Please forgive me if I use the incorrect terminology, but as a pensioner I am no longer tech savvy, and need actions to be spelt out step-by-step. I am trying to move certain Folder(s) and File(s) from Dropbox…
My device is stuck syncing, and I have an open ticket with no response as of yet
I called this morning and put my name in the queue. Moments later, I received the phone call with regard to some help. Because the process was going to take a few hours. The individual I was talking to sent me an email to respond to if I had any issues ,which I do. They have not responded and it's been hours and I'm not…
Add native virtual drive mode
Hello, It would be nice to have a native virtual drive feature that allows all users in a team to setup a identical drive letter and use the same file paths. We can work around this by using the Windows "Map Network Drive" feature. However, the status icons and the Dropbox right-click menu are not available on the virtual…
Clip Studio files are not showing thumbnails in the Dropbox folder on Windows 11
I just installed the newest version of Dropbox to my laptop to test if this works before buying 3TB and in synced (and locally saved) Dropbox folder the .clip files are missing thumbnail view. If I copy the same file to my desktop or any other folder outside of Dropbox, thumbnail shows correctly. If I copy it back to…
The files on my computer don't appear on my Android mobile app
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
I'm unable to change my Dropbox folder path on the desktop app.
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
Permissions error when trying to copy a file from Desktop to USB drive / 데스크톱에서 파일을 내보낼 때
데스크톱에 있는 파일을 개인 usb에 복사 붙여넣기를 하면 엑세스 권한 이슈로 안된다고 합니다. 이유가 뭘까요????어떻게 해제해야하는지 방법 부탁드립니다.
Dropbox Daemon error on every boot on OpenSUSE Tumbleweed
The OS is opsnSUSE Tumbleweed Linux, and the desktop environment is KDE Plasma 6 under Wayland. Dropbox has been working flawlessly for years. However, this week I get a constant request to update the daemon on every boot. I have uninstalled the 3 distro provided packages that use the daemon, the daemon was installed per…

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