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My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
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No right-click option to share folders and files within my Dropbox folder
I want to share the folders and files on Dropbox application of Windows 10. Still, there are no any Dropbox options on the menu when I right click the folders and files on Dropbox application(see screenshot below). There is such problem on the web system of Dropbox. How do I solve the problem?
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My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days.
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
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I can't move my Dropbox folder from the C drive
I have tried several times to move my DB folder from the C drive to another location. I have followed the instructions carefully but each time some of the files get copied to the new location but only a fraction of them make it. The folder remains in the C drive and it is the one that gets updated. One clue that may help…
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20GB of content were made online-only, and I have no access to them without my consent.
Enough is enough. After 10+ same accidents. This happened again - last nail to the Dropbox coffin. I'm the customer since 2011, paid 15 years of subscription and they refuse to fix the essential problem. I'm not risking this again, leaving to MEGA where this problem do not exist. No matter what settings you turn on or off.…
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Opting out of File Provider on Mac OS doesn't work
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
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Dropbox files showing 0 bytes and missing offline controls on Mac OS
Hello, I recently set up Dropbox on a brand new MacBook Air and something is not working correctly. What I am experiencing: Dropbox appears in Finder Some files open normally Some files show 0 bytes and cannot be opened I cannot see options like "available offline" or "online-only" in Finder Selective Sync says "No folders…
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Getting a message stating 'DropboxUpdater will not open in a future release of macOS'
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
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How can I stop a computer that hasn't been used in months from syncing with my account?
I would appreciate advice on this scenario: I am a solo user. I have Dropbox synced across several computers: a desktop and a laptop that are in my possession, and another desktop at a family house that has been shut down for months. Now someone else needs to use that machine; I will not be present. If sync is initiated on…
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Getting an error that the desktop app couldn't rename my Dropbox folder - how can I stop this?
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
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Windows Server 2012 R2 - Maintain the Desktop App until October 13, 2026
I would like to request clarification regarding your intention to discontinue the Dropbox Desktop App for the Windows Server 2012 R2 operating system. At this time, we are inclined to maintain it at least until the end of 2026, given that Microsoft has extended the security updates maintenance date to October 13, 2026, as…
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The "dropbox running" Linux command returns wrong exit code
The CLI command "dropbox running" returns exit code 1 when Dropbox is running and exit code 0 when it is not running. user@host:~$ ps aux | grep dropbox$ user 13953 6.9 2.8 7108024 442272 ? Ssl 07:13 1:24 /home/user/.dropbox-dist/dropbox-lnx.x86_64-252.4.3485/dropbox user@host:~$ dropbox running user@host:~$ echo $? 1…
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How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
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Some online-only files have 0 bytes and no content on the desktop app and website.
I recently discovered that many, if not most, files in one particular folder are showing a file size of zero bytes, and opening them shows no content. It seems quite random as to which files are affected. The date created seems to make no difference. Hundreds of files are affected. It makes no difference whether I access…
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Stable Build 254.4.2518
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: Improves guidance for selected legacy tray users as Dropbox updates the tray experience. Fixed an issue where some team users could get stuck in a paused state after a sync…
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Dropbox External Drive Backup - Changing Computers
I’ve just found out when you change Laptop / Desktop you can’t continue to use the same external hard drive with Dropbox Backup. This is absolute madness. If you want to continue to use that hard drive with Dropbox Backup you have to re upload the full HD. I have 2TB used on a 4TB external SSD and I’ve just changed to a…
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Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there…
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Files disappear from folders in Dropbox after I double click on them on Mac OS Tahoe 26.4.1
A very unusal behavious is happening with files in subfolders in my Dropbox. I'm using macOS Tahoe 26.4.1 on a MacBook Pro M1. For every file in any of the subfolders of my Dropbox folder, when I double click on a file to open it - any file - it simply disapears. Be it a shared folder or not. The file continues to exist in…
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My app is having syncing stuck issues after switching to File Provider on Mac OS.
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide…
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Data marked as available offline is being switched to online-only mode; the download will take hours
A coding project that I had set to ‘available offline’ was switched to ‘online only’ overnight, even though the offline icon is still green. I can’t work on my project until it has been downloaded again. It’s already taken two hours to download the folder (approx. 1.2 GB).
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Changing my VPN location stops Dropbox tray icon from connecting, and then affects my browser
I posted another article about this back in 2022: https://community.dropbox.com/en/discussion/643130/dropbox-app-doesnt-startup-well-with-windscribe-vpn-firewall But got no traction. I think including Windscribe VPN in the title made it of little value to the Dropbox devs. So now the title is "Dropbox Tray Icon Pauses My…
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Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia
Hello, For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox version is 218.4.4348. I've tried several things but nothing works. My other users have the same problem. Has anyone managed to solve…
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Potential issues with Tahoe 26.5 and Dropbox?
Just curious if any has experienced issues with Dropbox after upgrading to Tahoe 26.5?
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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Issues with the Dropbox desktop app's upload progress bar on Mac
Your desktop client for macbook is confusing and poorly designed: - it only sometimes shows the amount of time left on an upload. - The upload progress bar rarely works, see attached, showing an indeterminate progress indicator i.e. "throbber". - In this example it says its syncing 4 files when I only put one in. - It…
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I cannot download and install the Dropbox desktop app on my computer
I have tried numerous times to download the Dropbox app to my computer, and it does not appear. I can do to Dropbox and access it there. What am I doing wrong?
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Can I sync a folder to the cloud and not the rest of my devices?
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
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Whenever I connect my external drive to my computer while Dropbox is running, Finder freezes.
I am experiencing a severe and persistent issue on my Mac mini M4 running macOS Tahoe (26.5) The Dropbox desktop application is installed and runs exclusively on my internal hard drive. However, whenever I connect my external 1TB storage SSD drive (a LaCie) to the computer, after a few seconds the macOS Finder freezes,…