-
How many devices does Family plan allow?
Hey! I wondered how many devices does Dropbox Family plan allow to use? The basic one got the limit of three, the paid plans all have unlimited ones. Does Family plan have unlimited too? Or there are some limitations? I can't seem to find it anywhere
-
Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
-
The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
-
No option to "make available offline" and also no cloud icons. Help?
Hi, after being on vacation for a few weeks, I went to work on a client file that I keep in the cloud until I need to work on it. When I went to select "make available offline", I don't see any of the previously available Dropbox file options. I keep most client files in the Dropbox cloud until I need to work, then put…
-
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
-
How can I cancel the syncing process of the Dropbox desktop app on my Mac?
I am a realtor and I use drop box to share video files of houses to my out of town clients. I started running low on hard drive space on my Mac. I realized I had lots of videos in dropbox but also on my local hard drive. So I selected a bunch of file (about 685 GB) that I wanted to move to online only. However, it's giving…
-
The latest W11 update (2026-05-13 KB5087051) has broken Dropbox and Windows Explorer
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
-
How to keep an offline backup of my files?
I’m trying to work out how to use Dropbox in my use case and one of the things I’ve picked up from other posts is the number of people who get told in quite direct terms that they should have an offline copy of their Dropbox files. My question is - how does that work in a scenario where the laptop only has say 50gb spare…
-
Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
-
The Dropbox desktop app disappears from the Mac Book Pro menu
I just reinstalled the application (ver. 252.3.3482), but the app disappears from the MacBook Pro 16" (macOS 26.4.1) menu. How can I solve this? The app works fine, but I always need to open it manually, and it's impossible to use quickly. Thanks
-
How can I export files on a remote drive?
Does anybody know how you can export files out of Dropbox. I am so fed up with the appalling service, support and website that I just want to get my material off their system and have it within my control on a remote drive.
-
Dropbox desktop app on Mac OS Tahoe starting up . Many attempts at full uninstall/reinstall.
I have a new MacBook Pro running OS Tahoe 26.5. I can't get the Dropbox desktop app to get past the "connecting components" part of starting up. I've tried every version of the full uninstall including emptying dropbox folders, clearing cache, etc… Nothing is working.
-
Where can I find the latest Beta and Stable builds of the Dropbox desktop app?
It has been a while since I used the Dropbox Community & it has certainly changed! Given my advancing years, I am now thoroughly confused by this new layout & menus. Where has the nice simple list of latest Beta & Stable releases gone? I have been informed by various sites that there is a 252.4.3485 version of the Dropbox…
-
The update on Fedora Server 44 seems to be broken
fter intentionally waiting two weeks I upgraded my Fedora Server to 44, and now the Dropbox entry is having some issues when updating with dnf: Dropbox Repository 100% | 261.0 B/s | 1.6 KiB | 00m06s >>> Status code: 404 for http://linux.dropbox.com/fedora/44/repodata/10d12831b54877b6e7bbd4635047873…
-
Remove backups from a device not linked?
Support guides for removing backups (https://help.dropbox.com/organize/delete-dropbox-backup) say "If you no longer have access to the device, you can delete your backup by unlinking the device from your Dropbox account." In that help file (https://help.dropbox.com/security/device-list-remote-sign-out) it says to "Click…
-
MacOS: Not seeing Dropbox under the Locations section in Finder's left pane.
I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations' is empty. I *can* access Dropbox in the following way: In the MacOS menu bar, I click the Dropbox icon, and then click the…
-
Boxifier/MyCloudHome upload fails when trying to sync files from my iPhone.
Hi Everyone, I'm wondering if others have encountered this scenario: I use WD MyCloudHome as my home server, with a drive mapped to my laptop where I have Boxifier and Dropbox installed. If I use my laptop to manually create a subdirectory under a folder that has been "Boxified", the new folder is synced with dropbox…
-
Issue with the "recently modified files" on Linux Debian 6
I am using Dropbox Desktop interface on Linux Debian 6: why on the scroll-down menu at the entry "recently modified files" there are always the same files and not those truly "recently modified"? Thanks
-
I deleted 4 files in my Documents folder, now I can't open the Documents folder on my laptop
I have exceeded the limit of files permitted in my Dropbox account and must delete files by the end of the month. I started by deleting four documents in my Document folder on Dropbox. Now I can no longer open the Document folder on my laptop. When I try to open it, a message pops up on my laptop that reads "“Documents”…
-
Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected Dropbox Device HP generic, new, laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't really tell since it won't start Question or Issue Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app…
-
How can I fix upload speeds on my Dropbox?
Hey there, I’m a videographer, so naturally I deal in large files. About two weeks ago, I started experienced ridiculously new slow upload speeds from my computer. It now takes a 9gb files an hour or two to upload, and I cannot continue to work like this. Please let me know what I should do, what network settings I need to…
-
I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.
Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…
-
My PDF files can't be viewed/opened on the Windows desktop app.
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
-
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…
-
Why were conflicted copies of my folders created on some connected devices?
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
-
Dropbox/Boxifier Integration - New Question
This is a technical question based on research I've been doing related to the recent issue with Boxifier no longer working with the latest version of Dropbox, and an inability to get a response from Boxifier support. In my research I've come across information that Dropbox has, with version 243.4.6956, moved from a…
-
I've run the Dropbox installer 8 times on my Windows laptop, but I see no app.
This discussion was created from comments split from: Apps and Installations FAQs .
-
Support new cloud files indexing in macOS Tahoe
Please support the new NSFileProviderSearching API that allows Spotlight in macOS Tahoe to search cloud files. https://developer.apple.com/documentation/fileprovider/nsfileprovidersearching