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Issues with collaboration on Microsoft Office files saved on Dropbox
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
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Random disconnection between NAS Cloud Sync and Dropbox account.
Hi Guys, Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my Dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from Dropbox account. I have had to log in twice now to the NAS…
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Stable Build 266.4.3911
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed an issue that could cause Camera Uploads to fail on macOS 26 and later. Fixed sharing window height on initialization. Fixed an issue where saving changes to an online-only file on macOS could…
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Microsoft Word files keep being deleted from my Mac, while I'm working on them. Why is that?
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
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Allow user to remove "update your credit card" banner
A minority of users cannot provide a valid credit card for some time. It is annoying and not fair to expose those users who paid for their account to a constant and unremovable banner My subscription expires in 5 months, so I will see this banner every time I log into my account. Have you thought about how this feels for…
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How can I stop Dropbox from copying all of my pictures on my computer?
How can I stop Dropbox from copying all of my pictures on my computer? When I delete a picture from Dropbox it just gets relpaced with another one.
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How can I download the Dropbox icon to my navigation tray on Windows 11?
How do I download the Dropbox icon to my Windows 11 navigation tray?
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Files created before a certain date won't sync on Mac devices
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
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I removed Dropbox from my computer, which deleted my Desktop folder, and I can't restore it.
Hello, I'm dealing with the biggest emergency of 2026. I erased Dropbox through Mac Settings (Documents - File Browser) by mistake, since I completely forgot that my desktop was automatically synchronized to Dropbox. Now it shows like the screen capture below. I searched and found two possible ways of recovering it: 1. Use…
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Desktop app not opening on MacOS 12.7.6
I have performed an advanced uninstall and reinstalled a new version, but still I have no dropdown menu if I left click on the dropbox icon at the top of my screen. A few minutes in, I get a message saying I'm not connected to the internet, but I am. What to do??? Thank you.
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Getting error 535887868 when installing the Dropbox desktop app on a Windows 11 computer
I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…
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Getting an installation error with code 1073740791 on Windows
Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
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The Dropbox desktop app syncs extremely slowly on my MacOS
Hi everyone, it's been around two months since I started struggling with Dropbox slowing my computer down extreeeemely while syncing on my MacOS. Ive been using Dropbox for a couple of years now, and I never had this problem. Based on available help on Dropbox and Reddit forums and official tips from Dropbox themselves, I…
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Feedback on how file storage is displayed and issues after moving to the File Provider update
Apple's File Provider API changed how Dropbox displays storage. It shows logical file size instead of local disk usage. This update makes it hard to see if files take up actual space on your Mac. I hate everything about Dropbox since it moved locations within the Apple/Mac system and I wish they would fix all of the sync…
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The user I referred signed in to the mobile app, but Dropbox still says "waiting for install”.
Hi, there. I referred a new Dropbox user through my referral link. The user created a new account through the link, verified the email address, and installed and signed in to the Dropbox mobile app. My referral page states that the referred user must “create a Dropbox account and install the desktop or mobile app.”…
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Stable Build 264.4.3421
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Fixed an issue…
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Desktop app detects only 2 GB while the website correctly shows 9.25 GB (Referral bonus storage)
Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…
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Installation of the Dropbox desktop app on Windows 10 keeps failing
I have been using Dropbox free for years on a number of machines, and it has been rock solid. Recently, however, I implemented a new storage strategy requiring more capacity, but I thought DB was too expensive, so I went with PCloud and installed it on multiple machines, still in testing mode. Now, however, I found that DB…
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Why would Dropbox.exe try to access my protected Documents folder on Windows 11?
I set the "Dropbox folder location" to be on D:\ whereas my windows operating system is on the C drive and my \Documents\ are within my user folder on C. And yet Windows 11 reports that it blocked Dropbox from accessing my Documents folder because it is a protected folder. Why would Dropbox.exe attempt to access that? I…
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My screenshots are no longer getting saved to my Dropbox account on Windows 11.
Using W11 and until today my screenshots stopped working. Anyone help please?
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Issues with "make available offline" behavior on Mac OS 26.5
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
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Windows app is stuck syncing: tried com.dropbox.ignored ADS, reserved ignore files & reparse points
OS: Win 11 Education 24H2 (OS Build 26100.8655) Client: Dropbox Desktop 264.4.3385 Dropbox is always stuck syncing. I've tried everything. I removed all the NTFS Junctions I had and any other problematic folder such as obj & .git directories. With all those out of the way, it actually started syncing things but eventually…
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How to link and use multiple Dropbox team accounts on the desktop app?
I have two separate Dropbox accounts that I use for the companies for which I am an administrator. The one larger account I access through the desktop app, but I have not found a way to include the second account in that app without mingling the two, which I do not want to do. I don't seem to be able to have a separate…
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Installation error with code 1073741795 on Windows 11
I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…
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Does Dropbox Backup create a snapshot backup of my files or a live one?
if I make a backup using the drop box app and subsequently alter or delete some of the files (still on my computer) , do they get altered in the backup? or as a backup a snapshop of the files at the time, and I will need a new backup regularly What is the relationship with files in my dropbox folder which are it seems…
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Syncing a file didn't resume from the point I left it, but started over from the beginning. Why?
I was syncing a large file to my dropbox folder on my computer for 8 hours. I paused the sync. When I resumed the sync, it started over from the beginning. Why didn't it resume from where it was paused? Thanks!
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Stable Build 264.4.3385
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed a macOS File Provider issue that could cause Dropbox to crash while handling file changes during sync recovery. Fixed an issue where the updater could crash on very old CPUs. Download…