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I want to cancel my Dropbox Standard trial and recover my old files

Dropbox Plan
Business Standard
Payment Method
No payment information provided. Already known due to ongoing payments via Visa.
How did you upgrade?
Mobile app store on Android phone

Question or Issue

Subject: Cancel Dropbox Standard trial & recover old files

Question:

Hello, I canceled my Dropbox Standard trial to Basic two weeks before the end of the trial period.

Happening: However, I never received an email confirmation. Two days before the end of the trial, I received an email asking me to provide my billing information. However, I canceled the trial. How can I be sure my trial has been canceled without being billed for it after the trial period? Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I only use three devices and currently use less than 1 GB of data. I now have a dropbox Basic account.

Expect to happen: 1. Email confirmation that my Dropbox Business Standard trial has ended before November 22, 2025. 2. I would prefer to have my photos back, as I have been paying subscription fees for them for years. If you cannot restore these photos, I am hereby filing a complaint and claiming damages. I look forward to a written response and a solution from the Dropbox team as soon as possible.

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Comments

Mark

RobB38 wrote:
Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back?

I'm lost, are these two different accounts - the trial one and the one you cannot find the data on?

Dropbox does not delete files unless you are not paying and over quota OR have not used Dropbox in over 12 months - but, as per its terms, it sends multiple emails to say its doing this.

What is http://www.dropbox.com/events showing on the account with the images?

Jay

Hi @RobB38, thanks for your message.

As @Mark suggested, you could have two Dropbox accounts, so it's important to determine if this is true, and which account has the data you're looking for.

Please let us know any more details that could help us to assist you further.

Nancy

Hi @RobB38, were you able to figure this out, after following the previous suggestions? If not, and you still need our help, please let us know.