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Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
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Want to migrate files to Google Drive as I'm out of space - but now my files are missing
According to Dropbox, I am over my 7,7 GB limit. I killed the subscription because no one in my orbit uses Dropbox, and its expensive. But then I had to download all of my files on to my hardrive. Problem - not enough space. So I have half my files on my hard drive. I moved these across to external. Then I started…
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My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
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I have two Dropbox accounts and my files are missing
I'm almost sorry to admit that I have joined this forum because I desperately need help! I've been a Dropbox and a big fan for about 15 years. Now, disaster has struck and I seem to have lost ALL MY FILES. Here is what happened: I have two dropbox accounts. One is my personal account which I access from my personal Chrome…
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My Dropbox files aren't showing on the Files app on my iPad.
This discussion was created from comments split from: iPad Files app not showing Dropbox folders and how I managed to solve this..
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Dozens of my photos have disappeared from my Dropbox account online.
I have a Dropbox Plus - 2TB account and my trouble is that I can't find dozens of photos that I'm sure I didn't delete as I've deliberately never synced my photo folders with any computers or smart devices: they have always been only online/in cloud. Anyway I checked the deletion history for the last 30 days, made the…
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I recently accessed my Dropbox account, and my account is empty. Why?
Hello DB Community, this is my first time accessing the Help Community. I've been offline for a few years and recently revisited my DBox. I thought I had a stack of photos stored but that file is empty. Did DB do anything different with images in the last few years. Thank you in anticipation. SianW
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Searching only for specific file types using web interface
I would like to be able to search for specific file types of any kind I like-- not just the subset of types offered in the "Type" dropdown menu. For instance, I want to find only *.des files- nothing else returned. Searching for "*.des" returns a few files with that extension but a lot of files that do not have that…
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I used to upload some files in my Dropbox root, and now I'm not sure where they are.
This is a real mystery! I used to upload images to the root of my dropbox over the course of 2 years or so, maybe a total of 20 images, every month or so. All of a sudden I noticed all those images are gone. I still have 3 older folders in root, public and two folders I created. I clicked "Photos" in the menu, and could…
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I can't see one of my shared folders, and other members can't restore it.
Hi, I’m trying to recover a folder that has disappeared from Dropbox. The folder does not appear under Events, Deleted Files, or version history. I am the admin/owner of the folder, and it is shared other accounts. The folder still appears in two shared accounts, but when they try to restore it, the restore option does not…