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I have deleted all my photos from Dropbox now and it's still saying I am out of storage space. Any ideas why? Thanks.
I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…
I am trying to consolidate my storage options. Hadn't had access to dropbox for over 12 months. Finally got a new PC and NAS and logged on to dropbox. First thing I saw was my subscription had expired and them telling me I had run out of space using up 8.8GB of the 2GB limit. I went to pull down some folders to free up…
Facial recognition would be a useful tool in Dropbox. My Dad recently died and I had to quickly find photos of him for the funeral. I used Google Photos for this which has a photo recognition function but I have more photos in Dropbox so would have liked to have been able to search through my Dropbox files too.
Hi, I just discovered that Dropbox automatically deleted a large number of my files on March 21, 2026 because my Basic account was over the storage limit. The notification emails were going to an old email address that I rarely check, so unfortunately I did not see them within the 30-day recovery period. The deleted files…
I had to reinstall Dropbox, it said I already had a folder named Dropbox and did I want to rename it. I said yes and now I am missing files—what can I do? Thanks Julee
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Hi, I am hoping someone from the Dropbox team can assist me with this super urgent problem In march this year my files including super important family photos were deleted from my account. I did receive notification emails , but it got lost within a lot of other emails and I never saw them. I only discovered today that…
Hi, I need some help. I haven't used Dropbox in a while, and I received a notice indicating that I need more storage on my free plan. It seems that Dropbox has deleted some files, including my wedding photos, which are very sentimental to me. :( If I upgrade to a paid plan, will I be able to restore the lost files? I'm…
I am having issues with my files as they are all empty. I let my subscription lapse to a free account and now I cannot locate anything. I need to retrieve some important folders. If I resubscribe, will my files come back or have they been deleted? Can they be recovered?
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