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Hi, I am hoping someone from the Dropbox team can assist me with this super urgent problem In march this year my files including super important family photos were deleted from my account. I did receive notification emails , but it got lost within a lot of other emails and I never saw them. I only discovered today that…
Hi, I need some help. I haven't used Dropbox in a while, and I received a notice indicating that I need more storage on my free plan. It seems that Dropbox has deleted some files, including my wedding photos, which are very sentimental to me. :( If I upgrade to a paid plan, will I be able to restore the lost files? I'm…
I am having issues with my files as they are all empty. I let my subscription lapse to a free account and now I cannot locate anything. I need to retrieve some important folders. If I resubscribe, will my files come back or have they been deleted? Can they be recovered?
My files are missing. I logged on today for the time in a couple of years. All of my original folders are there but almost all of them are empty. I get regular emails saying I am running out of storage but none saying I have exceeded storage. Please, what have you done with my photos?
I am a longtime Dropbox user. I have had an basic level account for 10+ years. I rarely use it these days. It looks like I last used Dropbox in September 2024. Today, I received an email from Dropbox advising me to finish setting up my account. The message advised me to create my first folder. I have created many folders…
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Hello, I accidentally deleted a file from my Dropbox account more than 30 days ago, which is outside the standard retention window for Basic accounts. I understand this is outside the normal recovery window, but I'd be grateful if your team could check whether it's still recoverable on your end. Thank you.
hi, quick question on recovery of deleted photos because of full storage. I was not seeing the storage full emails as they were being sent to junk folder in my email. Also do not get on the app all the time but went to look at some photos today and seen they were deleted because of full storage. I am about 2 months outside…
Shortly before my summer holiday, I migrated to a new laptop and accidentally deleted a large number of files from my Dropbox in the process. I only noticed after getting back from holiday, by which point the standard 30-day recovery window had already closed, so I can no longer restore them through the normal "deleted…
I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…
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