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I use Dropbox for retaining work and personal records. I use/access my account on an almost daily basis. I logged on today and there are many missing files and I most assuredly did not delete them either on purpose or by accident. How can I get them restored.
I have a folder that won't disappear no matter how many times I delete it. It pops back in for me, and for other users. This has happened before when someone on a Mac put a funny character in the filename, so the file wouldn't sync on my PC. However, that's not the case here. There are two empty folders in another folder,…
I am trying to consolidate my storage options. Hadn't had access to dropbox for over 12 months. Finally got a new PC and NAS and logged on to dropbox. First thing I saw was my subscription had expired and them telling me I had run out of space using up 8.8GB of the 2GB limit. I went to pull down some folders to free up…
Hi, I just discovered that Dropbox automatically deleted a large number of my files on March 21, 2026 because my Basic account was over the storage limit. The notification emails were going to an old email address that I rarely check, so unfortunately I did not see them within the 30-day recovery period. The deleted files…
I deleted a bunch of folders long time ago. At the time I had some business account. I thought I had downloaded the files locally, but now I realized some of them were not synced and now I only have 0 kb versions of those files on my harddrive and I can't find them on Dropbox.com Anyone has any idea on how to retreive them?
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Hi Dropbox Community Team, I need help recovering deleted files from my account. Since I am on a Dropbox Basic plan, I am unable to submit a support ticket through the standard help page. Could a Community Moderator please assist me in opening a support ticket so I can provide my file details to the support team? Thank you!
I deleted files out of my Dropbox 34 days ago when I was setting up my new computer. In the process of moving files around the drives became corrupted and now I cannot recover them from the physical media. Is there anyway to recover the few files that were hosted on Dropbox? I'm talking about ~10 text files that I was…
Hi everyone, I'm reaching out because all of my files have suddenly disappeared, and I urgently need to recover them. I was on a Dropbox Plus plan 5 years ago, but didn't renew. I logged in today and found all my files gone. Oddly, the folder structure remains, but there are no deletion records in my event history or…
Hey, I hope you're having a good week. I'm reaching out because I'm in a bit of a panic, i found out today that files gets deleted after receiving a notice email that i didn't see at the time. I'm on the Dropbox Basic plan, and i just realized today that they were gone, and after some digging found that the history says…
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