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Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Hi Dropbox Community Team, I need help recovering deleted files from my account. Since I am on a Dropbox Basic plan, I am unable to submit a support ticket through the standard help page. Could a Community Moderator please assist me in opening a support ticket so I can provide my file details to the support team? Thank you!
I deleted files out of my Dropbox 34 days ago when I was setting up my new computer. In the process of moving files around the drives became corrupted and now I cannot recover them from the physical media. Is there anyway to recover the few files that were hosted on Dropbox? I'm talking about ~10 text files that I was…
Hi everyone, I'm reaching out because all of my files have suddenly disappeared, and I urgently need to recover them. I was on a Dropbox Plus plan 5 years ago, but didn't renew. I logged in today and found all my files gone. Oddly, the folder structure remains, but there are no deletion records in my event history or…
Hey, I hope you're having a good week. I'm reaching out because I'm in a bit of a panic, i found out today that files gets deleted after receiving a notice email that i didn't see at the time. I'm on the Dropbox Basic plan, and i just realized today that they were gone, and after some digging found that the history says…
Hello! How can I know if it's been more than 30 days? I checked for the notices in the email, but I cannot find it. I would love to restore my files, as they are mostly family pictures.
Hi, I am hoping someone from the Dropbox team can assist me with this super urgent problem In march this year my files including super important family photos were deleted from my account. I did receive notification emails , but it got lost within a lot of other emails and I never saw them. I only discovered today that…
Hi, I need some help. I haven't used Dropbox in a while, and I received a notice indicating that I need more storage on my free plan. It seems that Dropbox has deleted some files, including my wedding photos, which are very sentimental to me. :( If I upgrade to a paid plan, will I be able to restore the lost files? I'm…
I deleted a bunch of folders long time ago. At the time I had some business account. I thought I had downloaded the files locally, but now I realized some of them were not synced and now I only have 0 kb versions of those files on my harddrive and I can't find them on Dropbox.com Anyone has any idea on how to retreive them?
I am having issues with my files as they are all empty. I let my subscription lapse to a free account and now I cannot locate anything. I need to retrieve some important folders. If I resubscribe, will my files come back or have they been deleted? Can they be recovered?
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