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I deleted a folder but I can't seem to be able to restore it
Have a folder with work files of about 30 gb. Accidentally deleted yesterday. Need to get back, but when i go to it, there's one file in it - I can't restore for the life of me. There's no where to press restore after I select that folder with one item in it. Is this something that may take days to download, and then i can…
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Is it possible to recover files after the 30-day limit on a Basic account?
Hi everyone, I’m looking for some guidance regarding files that were deleted from my Dropbox account and are now beyond the standard 30-day recovery period for Basic plans. These files are extremely important to me, and their deletion was unintentional. I’m aware of the retention policy, but I wanted to ask if anyone has…
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I'm getting multiple file deletions - how can I check which computer they're from?
Something is deleting thousands of files on my system, how can I secure Dropbox from this?
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Upgraded from Family to Team and files have disappeared
I upgraded from Family to Team as the storage quota was full. Dropbox cancelled my Family subscription. I rejoined but it forced me into a new account. I now can't access any of my folders that are not part of the Team folder that I orignally synced.
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How can I restore a deleted account?
I cannot sign in to my account because when I try to log in with the email address that was used, I am prompted to create a new account. However, I have not received any emails informing me that the account would be deleted due to inactivity; I have checked all folders. How can I restore my account?
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Can I recover a file I accidentally deleted 31 days ago?
Hi. I have an account Dropbox Plus. By mistake I erased a file 31 day ago. Can you help me to recover it, please? The corresponding activity reads: "You deleted Libro-Romero-Teixidó (Gustavo Esteban Romero's conflicted copy 2026-02-20).docx"
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Migrated files from one folder to another and now many files are gone
Hello! I'm working with some colleagues and I realized I was using a separate folder (same name), so I moved all of my files over to the correct Dropbox folder everyone else was working on. Now some very important files are missing. These files did not exist on my version that I copied over (so they weren't overwritten),…
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My Dropbox folder silently disappeared and I haven't accessed it recently.
I am a paid Dropbox user. I use it very often but not very folder is used all the time. Today I tried to retrieve some data from a folder I visited about a year ago. I found it disappeared. No trace, no way to find it anyway. Can't find it in deleted folder either. Does anybody has similar issue? Can I get some advice on…
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How do I recover older versions of files on my PC?
I have an error syncing FROM PC TO Dropbox. Now overridden new with old. How do I recover lost files on PC?
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I don't have any files in my Dropbox account
OK. so the firewall i am stuck behind for work (DOD) rejects dropbox emails. So i get a look at my spam and it's 2gb of crap and several notifications from dropbox. so i go into my account and there is nothing there. one empty file. so i tried to get a phone # . nope. too lazy to answer the phone