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My Dropbox files suddenly disappeared. How can I retrieve them?
Hi here! Please, help( The situation: i had a plus subscription for 10 years, but a few years ago it became impossible to pay dropbox in my country (in my regret 😞). But all this time it was possible to get access, look through and download my files from a cloud. But today i opened it and now there are only 8.5 gb of files…
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Can I recover the files that were deleted due to my Dropbox account being over-quota?
Dear Dropbox Support Team, I recently discovered that a large number of files have been removed from my Dropbox account following a notification stating that my account exceeded its storage limit and that files would be deleted if no action was taken by April 5, 2026. Unfortunately, these files contained important personal…
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Files tend to disappear from folders, if I don't open them for a long time.
This discussion was created from comments split from: Files disappear from folders when I move a folder.
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My files were deleted months ago, and I need help recovering them
I accidentally deleted files in my account, and it has been over 30 days. Is there any way to access them again? I have a lot of information that can't be replicated, including family photos, my master's thesis, and my job history. Hopefully, Dropbox can access these files. They were deleted in February. Any help would be…
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How can I restore an important folder that was deleted from Dropbox?
I am waking up to find that a VERY IMPORTANT folder has been deleted from my dropbox. I have to assume it was operator error, although I have no idea how or why that happened. I was unaware of the dropbox backup feature, which I will begin using immediately. In the meantime, is there ANY WAY with dropbox's help that those…
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I'm missing files within a shared folder. Not in deleted files, and no activity.
The directory changed on the MAC seemingly. Files missing, not in deleted or activity. They are a ghost. Was able to open my PC without internet and still have them, paused Dropbox sync turned on the internet again and tried using a Dropbox link from a missing file (these are Adobe Illustrator .ai files) but got a "we have…
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Version history is a right-click option for online-only files but not for offline ones on Mac
Files that aren't synced to my computer, if I right click on it, gives me the 'version history' option. Files that are synced don't give that option. on Mac
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I signed into my account and I cannot find my files to restore them
Earlier this year I signed into my Dropbox account only to find all my files had been deleted. I assumed this was because I lost access to my university email account after graduation, but I contacted our institutional administrator and apparently my account was never insitutional. It was a personal account using my…
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One of my files is missing but I never deleted it
20260116 add file 20260528 open file 20260604 file missing I check the history and the only related file record is 1/16 as picture showed. I did not delete or make any change of the file. Only open 6/4 Can anyone help me to recover my file T.T
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I have two Dropbox accounts and my files are missing
I'm almost sorry to admit that I have joined this forum because I desperately need help! I've been a Dropbox and a big fan for about 15 years. Now, disaster has struck and I seem to have lost ALL MY FILES. Here is what happened: I have two dropbox accounts. One is my personal account which I access from my personal Chrome…