I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi @Kittykiy01, welcome to our forum!

When checking your Dropbox account, did you also have a look at your Deleted files and Events pages, and the files in question are nowhere to be found?

Also, when saying that you no longer have access to the original email account the folder was shared with, can you please clarify which account you’re referring to exactly? If you received this email from Dropbox about the files being permanently deleted, are you referring to another email address than the one you see here?

Let me know more details, and we’ll have a look together.

Kittykiy01

I have two emails. One that I created the folder with and the email I shared the folder to. The original email, I no longer have access to it. Only to the email I shared the folder with. I cannot see anything inside the folder. It was not in the deleted or shared files. I have the csv but I can’t see anything inside it either. Is there a way you can send the original link so I can get them?

Kittykiy01

Yes it is a different email than the one there.

Hi @Kittykiy01, if the email address is different, are you able to login to that account specifically, since that is the account on which the files were deleted from, meaning that they can be recovered from there?

Kittykiy01

I can’t log into the original email only the one it was shared to and I can’t see anything there

Unfortunately, since the email was sent to original email, it wouldn't be possible to recover these files on another account, as the current account might not have the permission to recover those files.

As you're not seeing any deleted files on the events page on your current Dropbox account, this would confirm that it isn't possible to restore the deleted files.

Brich

Are sure this is legit? I just got a similar email and looks like a phishing scam.

Megan

Hey @Brich, let's jump right into this!

Did the email come from an official Dropbox domain?

Have you also checked your deleted files page, and events page like @Hannah suggested above?

Let me know more, and we'll take it from there!

Brich

To clarify my dates are in the future, so nothing has been deleted. Again I don't think this is a legit email but I will investigate further and yes it came from official Dropbox domain.

Megan

Hm, that's interesting @Brich.

If you have a screenshot, feel free to attach it here in order for me to have a visual too.

Just make sure to hide any personal info such as your email address.

NAK

I had the exact same thing happen to me!!!
i recieved the exact same email on the 22nd of may, 2025. i was abroad and only got to my email now. the deadline date was the 4th of june and all my files are gone!

i have no idea who sent me this email and how they deleted my files!

trying to find a way to talk to an actual person at dropbox but have no idea how to do that.

just searched the content of my email and reached this thread

Hi @NAK, were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

NAK

Hi jay.

I have several shared folders. I might have shared parts of this folder. But I was the owner of the folder.

I was not a member of a team. I don't even know how to become a team member and haven't heard of it before this incident

Hi @NAK, I've sent you an email, please could you reply to it when you get a chance?
In the meantime, If there's anything else we can assist with, feel free to reply back here!

I got the same exact email just now an its legit from dropbox.com, you guys have been hacked.

I am an idiot and clicked on it and this was the link in the mail [removed per Community Guidelines]

@tomtom989898, can you send me a screenshot of the email you got, while showing its sender, as well?

Please also follow these steps to make sure your Dropbox account is secure.

Did you get my screenshot? I do not see it as well as the headers of the email I sent as well.

Thanks for the screenshot, @tomtom989898! Do you happen to share any files/folders with a Dropbox team under the name of “WJC CVE”? Based on the email you received, it could be that the team is currently in locked state and your common files will get deleted on the 06/26.

If you check your Dropbox account directly, without clicking on any buttons/links provided in the email, do you see any files shared with them?

That is the thing though, that "WJC CVE" does not ring a bell, anyway to find out?

Are you telling me it is save to look in that csv it tried? I did open it inside dropbox but the folder it said is not even a shared folder

Without clicking on the “Open CSV” button in your email, can you go to your Shared tab here and check if there are any files/folders that are shared with that team?

Paleonut

Hello,

I just received the same email, and when I search my shared tab like you said above, I found a CSV file titled "2025-06-18 Content shared from Your team pending deletion.csv" that was supposedly created by my account, and that listed one folder - I checked that folder (by searching for it) and it had no files. Is this just an automatic function when someone who shared files with me deletes them, or is this a scam of some sort?