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Hello, For several weeks, the delete option work in a different way than before when delete button give a deleted files result. Now, the system ask to me for moving the files outside dropbok in a strange folder as you can see on the pics… it seems to be a hidden subfolder in the public folders ! Please can you tell me how…
My files are missing. I logged on today for the time in a couple of years. All of my original folders are there but almost all of them are empty. I get regular emails saying I am running out of storage but none saying I have exceeded storage. Please, what have you done with my photos?
I am on Basic plan and I have 10TBs of data when I join a Team account last 2 months and when I leave the Team I got downgraded and the data is deleted because of over quota and I missed the windows to recover them after 30 days and now it's the 32nd day. Considering it's just 2 days after it's disappeared from the deleted…
Hi Support Team, I accidentally emptied my Deleted Files trash and permanently lost critical files/folders from my account. Account Email: [removed per Community Guidelines] Approximate date/time of deletion: August 23, 2026 File details: Archive/Data files (~10GB) As I am on a Basic plan, I cannot open an email support…
Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june. Just spotted it way to late. :( Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my…
Hello. On July 31, I accidentally deleted my laptop's 'Desktop' folder, which was located inside the folder named '2Проекты' . After that, I successfully moved other heavy files out of Dropbox to free up my space, and my account is now clear (using only 195 KB). When I try to restore the 'Desktop' folder from Deleted…
Hello, I accidentally deleted a file from my Dropbox account more than 30 days ago, which is outside the standard retention window for Basic accounts. I understand this is outside the normal recovery window, but I'd be grateful if your team could check whether it's still recoverable on your end. Thank you.
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
hi, quick question on recovery of deleted photos because of full storage. I was not seeing the storage full emails as they were being sent to junk folder in my email. Also do not get on the app all the time but went to look at some photos today and seen they were deleted because of full storage. I am about 2 months outside…
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