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Impossible to Restore an External Drive Backup
Dropbox is an absolute joke! If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware... Yeah, funny, I know. Your only…
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I'm missing some old folders but cannot see them anywhere to restore them
I am missing some older subfolders from a shared folder. None of us deleted it. I do not see it under activity nor do they pop up when I do a search. I am a basic subscriber; will DropBox help me with this? I am logged in online. My app and online shows the same data so it not a syncing issue. TYIA
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All my content on my free account is gone. Please help.
All my files in free mode are gone. It was full but I accessed it regularly. How do I get my irriplaceable family pics back? I am not good on computer. Not sure how or what to do to find this place again for your answers.
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Files simply gone without any mention of them anywhere in the account
have used Dropbox for years - have thousands and thousands of files from past company photoshoots and various creative assets. Files that cost more than a pretty penny to produce. We are in those folders on a monthly (if not weekly) basis. Then - nothing. Gone. The folders still exist, but no files are showing in the…
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Documents are just missing but I didn't delete them
I'm on a Windows PC with a laptop as well as a laptop and iPhone. I have a lot of documents, and something has happened where my documents literally have been deleted. I can't find a version control on missing documents. These are documents I would not have deleted because I use them in knowledge bases in my custom GPTs,…
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How can I recover my files from Dropbox Backup?
I backed up a large number of files (close to a terabyte) to Dropbox Backups. Now I'd like to download them, but I'm running into problems. The only way seems to be through the web platform, but this limits downloads both by filesize and by total number of files, so that large folders must be downloaded in dozens or…
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I lost the files in my Family group folder, after upgrading to a Dropbox team plan.
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they…
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Having issues locating some of my content both online, and the app.
Device Problem happens in all computers and the web version Operating System/Browser (if using the web) Windows 11, Artix Linux Dropbox App Version/Browser Version 241.4.4795/Chrome 144, Chromium 144 Question or Issue I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see…
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There are files missing from a folder that I share with another user.
Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the one sharing files with me but he doesn't know.
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Accidental mass deletion (22k+ files), how can I restore my files?
Hello Dropbox team, I’m using Dropbox Basic and experienced a critical Dropbox desktop client issue on macOS Sequoia. While troubleshooting a File Provider / desktop app bug, my account unintentionally deleted over 22,000 files within minutes. This was NOT intentional. The Event History shows multiple large deletion events…