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No email after cancelling Dropbox Professional & wish to remove payment method from my account.

Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen.
I also want to remove the payment method on my account (under manage account -> billing) due to security reasons. I went through the chatbot suggestion and it just brought me back to my billing page. Can I get my email confirmation/confirmation of cancellation and remove the payment from my account? Thanks!

P.S. My account says I am currently on the free plan now, but I want to make sure my subscription is canceled as the support page mentioned receiving an email after cancellation.

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Accepted answers

Megan

Hey @super23, thanks for posting here!

If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.

Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.

Let me know if you need anything else!

All comments

Megan

Hey @super23, thanks for posting here!

If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.

Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.

Let me know if you need anything else!

super23

Sounds good! Is it possible to COMPLETELY remove the billing info? On my billing section, I still can see the last 4 digits of my card and exp. date.

Megan

Hey @super23, technically it has been removed from our system.

I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.

But I can't make any promises about this. Let me know.

super23

Yes, if you can connect me to a specialized agent that would be great! Thank you.

Karcramer

I want to cancel my account completely. I haven't used it in years

Megan

Hey @super23, I just sent you an email and I'll see you there.

Also, happy Monday @Karcramer, let's see what we can find together about that.

Can you clarify if you wish to cancel your current plan, or delete your account altogether?

Provided you wish to cancel your subscription, have you tried using these steps?

Let me know!

Tahany_Hassan

Hello Megan, I've cancelled the free trial but it still says in my account info that I am on the professional plan, I have received no confirmation email, I couldn't cancel via the app itself and I was instructed to cancel via apple which I did. How can I make sure that my trial was cancelled and I wont be charged.

Tahany_Hassan

I wanted to cancel my trial to the professional plan, as it expires today. the mobile app and PC browser version directed me to apply pay and said "

You purchased Dropbox Professional through the iOS app. Manage Apple App Store subscription"

However, when I cancelled via apple in settings, I did not get a confirmation email that I cancelled, nor was my account info changed to basic, and it still says I have 3T and it will expire on the 27th. It is now the 28th and I have not been billed, but I also did not get a confirmation email and I am still listed as professional free trial so i am not sure what is going on, or how I can check the status of my account. I want to cancel my free trial.

Nancy

@Tahany_Hassan, can you go to your Plan page and send us a screenshot of what you see there?