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Dropbox Community

Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.

Dropbox Community

Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.

Recent Content

I changed the email address on my account and now I'm locked out
Just got an email about files to be uploaded, but I haven't used Dropbox for a year
I just got this email from Dropbox below but I haven't been on dropbox in a year and not sure what files to be uploaded they are referring to: "From: Dropbox <no-reply@em-s.dropbox.com> Date: Fri, Sep 22, 2023 at 9:53 AM Subject: ATTN: We recommend completing your Dropbox setup ASAP Your files are nearly ready to be…
Dropbox downgraded me to a Basic plan, even though I've paid for a yearly Plus subscription.
Hi all How do I contact Dropbox support. They downgraded me to a basic plan even though my plan is supposed to run to next year fully paid.
Is there a way to restore files that were deleted in May, while on a Basic plan?
Hey, I hope you're having a good week. I'm reaching out because I'm in a bit of a panic, i found out today that files gets deleted after receiving a notice email that i didn't see at the time. I'm on the Dropbox Basic plan, and i just realized today that they were gone, and after some digging found that the history says…
I can't change the email address of my primary Dropbox account; the new one is taken.
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
Admin email notification setting
It would be great to have an option for admins to manage folder follow settings for users. Currently users need to unfollow folders individually to stop receiving folder notifications. A bulk option or admin controlled notification setting could be helpful for larger organizations.
I get a “Something went wrong” error when entering the code for my recovery email address.
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
Why am I getting multiple emails about deleting content in my account?
Why is Dropbox sending me multiple emails about deleting content on my account? They contain deadlines for deletion of my content, without specifying which content, how much storage I am allotted on my account or how much I am over my allotment. This week after several weeks of the warning emails, the email I got said…
I no longer have access to the email address, and can't receive the security code.
I no longer have my old email account and therefore cannot access my dropbox with this log in email as security code sent to inaccessible email account.
I'm getting emails about my Dropbox account being over-quota, but I pay for Plus.
Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?