HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey @vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
@rhg wrote: Why do Dropbox make it so difficult to cancel a subscription
Why do Dropbox make it so difficult to cancel a subscription
It's actually quite easy to cancel a subscription. Just visit the Plan page in your account, and click the Cancel plan link at the bottom of the page.
Hello again,
I tried your link for downgrading but it didn't work.
My case is special. I canceled the test period on the 8th of September.
Since my Dropbox was overfull and I was afraid to loose all my data, I started a new test period tonigt on the 9th. Then bad surprise, I credited on my Paypal account for the business pro account
Could I be reimbursed? If yes, how should I do?
Thanks for your great help. Best regards.
Hey there @Frenchstarter - sorry for the tardy response. Are you still having issues with this?
Good news is that you won't lose any data. Even if you are over your quota (2GB for basic vs 2TB for Professional) we won't do anything to your data. You do lose the ability to sync data to PC, showcases, and other features that Basic doesn't include, but we won't do anything to your data. Also, as a side note, we only allow one trial per customer, which is likely why the attempt to start another trial resulted in a charge.
I have tried to follow your instructions on how to cancel my plan. There is no "cancel plan" button in my plan tab. I haven't been able to contact anyone to cancel my subscription and this is ridiculous. Just cancel my plan. I am going to do a chargeback. You guys make it so easy to sign up and so hard to cancel... funny how that works.
If there's no such button, is it possible that you're on a basic plan ( the one that comes for free) under the account you're currently logged in then @rachelstevefl?
What does your accoun's tab report at the moment?
Hi Walter, thank you for getting back to me. There is no accounts tab, in my login. my email address is [personal information removed for security purposes] that is what the account is under. However, I am getting charged $10/mo. I did cancel a subscription over a year ago that I had, maybe it was under a different email (different account) try [personal information removed for security purposes]. Either way, I just want all of it cancelled. I don't want to be charged one more month. I have donated way too much money to dropbox with unwelcomed monthly fees and I have not been using your company for years. Please cancel before I go NUTS! Thanks for your help.
Thanks for the speedy response @rachelstevefl - most appreciated.
Note that I have removed your personal information from your post for security reasons - please refrain from sharing such information on a public Forum in the future (this is for your own privacy).
As per your inquiry now, since I will be needing all of my tools to look into it, I've found your existing ticket on our system and replied to you there. Check your inbox for my email so we can have this resolved asap.
Thank you!
I was trying to download some pictures my agent sent me on dropbox. In order to do that (he sent them by dropbox) it said I had to download Dropbox. I did, and viewed the pics. However, when I finished it wanted my credit card (did not give it) and to choose how I wanted to pay, monthly or yearly. I don't want to pay anything at all...I do not use, nor see any use for my purposes to have a Dropbox account. will you simply cancel this? I've gone to the 'cancel' sites but nothing helps. This was all done on my computer.
Sorry to hear about this @rake - could you please elaborate on this one for me?
Are you getting charged about an account and you'd like to cancel it? If so, you can use our self serve look-up tool to locate and verify the account that it relates to.
To then cancel your subscription, log into the account in question and downgrade your plan from your plan's tab.
If you upgraded through the app store on a mobile device take a look at this Help Center article .
Should you still have problems with this, log a ticket with our support team and ask for assistance. Note that this is for your own security and safety as we can't troubleshoot account specific inquiries like this one here, on our public forums.
I hope this information is helpful to you and let me know if there's anything else I can do from my end to assist with this.
Thanks!
PS: If you'd like to delete your Dropbox account completely, go to this page. Just note that should you proceed with that option, there is no way for you or Dropbox to recover that account.
Why do Dropbox make it so difficult to cancel a subscription, it is such poor service and comes across quite sneaky. I signed up to Professional on your website and now have been charged because I can't see any cancel button where it's supposed to be. Can someone help please??
As I said before, I no longer have access to the email account my Dropbox was linked to. I need to cancel the account as I have been charged $99. Please help. If there are actually people involved in this process, please contact me at [personal information removed for security purposes]. Thank you.
Sorry to hear about this @chikki53!
In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do
If there's anything I can help with from my end, please let me know. Thanks!
PS: I removed your phone number from your last post for your own safety.
@Lydia29
Did you actually subscribe to Dropbox in the Play Store? If not, the your subscription will not show up there. If you did it through the Dropbox website, then you need to follow the instuctions linked in this thread earlier.
How/where did you upgrade your account?
Sorry to hear about this @Lydia29 - I'll try to help as much as I can.
It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us.
Having said that and as I'd like to have a look into this to see what could be going wrong, could you please send me a screenshot of the last screen you get (i.e. the page you get when clicking on ACCOUNT)?
Thanks in advance for your patience and cooperation so far Lydia - I appreciate it.
hi
Hi to you too @kulwinderdhanoa - may I help somehow?
Hi Dropbox, I cancelled my subscription 2 months ago and I am still getting charged. Can you help with this please? Thanks.
Hey there @1111111aaaaa - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485).
Thanks in advance for your response!
please cancell my drop box and refund amy money
Hi @mcshamester; how are you today?
As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further:
https://www.dropbox.com/support
You can let me know the ticket's ID here if you like so I can locate it on our system and get on it asap.
In the meantime, feel free to take a look at the following Help Center articles too:
Let me know if you have any questions.
Hi Walter, good day, My name is Sergio. A few days ago I loaded into my system a trial version of Dropbox Plus that is supposed to expire later this month (october, 2019). I want to cancel it because it was mentioned that in case of not doing so, I would be charged my credit card, but I have tried for hours to cancel it but I can't find a way to do it. I have read the previous comments of the users regarding these issues of application of charges and try some links that are mentioned but I can´t and I hope you to help me with this situation (do not apply a charge). I don't want it and I want to cancel. I will really appreciate your support.Thank you and regards.
Good day to you too and welcome to our Community Sergio!
Could you let me know what your account's plan tab is reporting at the moment?
If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply.
If you see that you're on a Plus Trial, follow the guide in the following Help Center article:
https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile
In case you have issues with this, please let me know @Secadi72!
PS: You can ask for account specific assistance from our team directly too if needed:
I had the same trouble. i cancelled on my computer but then was billed. nothing showed in playstore for a subscription. then i check my phone playstore and sure enough the subsrciption was on my phone. So it appeared on my phone but not the computer. I cancelled using my phone.
Best to look at all your devices. why this happens only playstore could tell.
I want to cancel my subscription--I had used the free Dropbox off and on through the years (mostly off) and thought the subscription would be useful and (impulsively) paid for the year up front ($199 or so) with my credit card. Now I need to cancel but the instructions send me in circles and I don't see a way to cancel. I have emailed support a few times but I don't get any reply. I don't have anything in the Dropbox (free or upgraded), and I don't even really know what level I was paying for at this point. I just want the charge off my credit card. Is there a person to talk with anywhere? Thanks.
Hi all; thanks for joining the discussion here and sorry to hear about the issues you've been experiencing with or while cancelling your subscription with us.
For everyone that's still having troubles with this, I'd suggest trying an incognito window without logging into any account to contact our support team for further assistance.
From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you soon!
