I am a new Dropbox Business member (having signed up just a couple of weeks ago) and this morning I woke up and all of my data that was marked 'make available offline' was gone... I about had a heart attack and hours later, my gut still feels like a pit. I'm really hoping someone here can help.
The data was in a shared folder that was shared with two other people, both of which didn't delete anything. Nothing is in the trash can, there is no activity showing that someone deleting anything, and no events... just gone. I tried to use the 'Rewind This Folder' feature on my entire Dropbox folder and it only goes back as far as the 'event' that seemed to have caused all of my data to be missing. I've been able to figure out this schedule of occurrence.
1. Last night, around midnight, everything was normal.
2. At 1:49AM, there was the below activity from one person shared on the folder:
2A. Removed user/group from shared file/folder
2B. Left shared file/folder
... to me, that is suspicious because of the time, but also because the device and location are listed as 'Unknown'. Also at 1:49, there was an Event that the second person on the shared folder removed their own access. Both people have said the Dropbox activity wasn't them.
3. At 3:40AM, my Dropbox started syncing files from the night before
4. I woke up the next morning and every folder and file was gone, nothing to be seen in trash, activity, or events, other than the files that started synced after 3:40AM.
I am in need of some major help - countless days of work were put into project files that are among the missing... not to mention files that are irreplaceable. Waiting until Monday to speak to someone seems like an eternity. I read in a similar post that @310EI and @Jane were able to help someone facing a similar problem. When their problem was solved, the data just started coming back.
Really hope I can find some assurance and solutions as soon as possible. Thank you.
