HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey @vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
@rhg wrote: Why do Dropbox make it so difficult to cancel a subscription
Why do Dropbox make it so difficult to cancel a subscription
It's actually quite easy to cancel a subscription. Just visit the Plan page in your account, and click the Cancel plan link at the bottom of the page.
i subscribe the plus plans on website through visa, but not seeing "cancel plans" on account page, nor do i found subscription in app (apple id
Hey there @huldachen - how are you today?
Just checking in on with you on this matter - have you been able to work this out after all?
I do not know what Plan I have nor how I purchased it ,so none of these options are helpful to me . I know I have paid $99 every July 1 through PAYPAL and have not use it for at least 3 years I do not need the program as am satisfied with only the free basic plan. My PAYPAL Transaction ID # for July 1 ,2017 was
94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole . Thank you
94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole .
Thank you
Hey @ddbr6 - sorry to hear about this cumbersome situation.
From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab.
I have already found your existing ticket in our system and I nudged the agent handling it in order to speed things up. They will get back to you with an update on your case.
If there's anything else I can help with from my end, please let me know.
Hey there @soliddesigns - thanks for letting us know about this and sorry to hear that.
As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email.
Thanks for using Dropbox and have a great day!
Hey there @Bschally - how are you today?
Since I understand you're having trouble cancelling your subscription, I have reached out to you directly via email to help with this. Reply to my email and we'll take it from there.
Have a lovely day ahead and talk to you via email.
Please cancel my subscription with immediate effect. Thank you for your assistance
Hey there @Rowanpp227 - how are you today?
Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there.
Thanks in advance for your response and have a great day ahead!
I have cancelled the payments with my bank and hope that this is enough to cancel
Hey there @huldachen - nice to hear this was resolved after all for you!
@Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me.
I hope this helps and have a lovely day ahead.
Gelieve onmiddellijk mijn abonnement stop te zetten a.u.b.
Hey there @Nand - how are you today?
I can see a colleague of mine has provided you with an update via email. Refer to that email for more information about your case and in the meantime, let me know if there's anything I can help with.
Thanks and have a lovely weekend!
@Mark wrote:You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
Thank you for pointing in the right direction, bless you all, matter closed
Question has been answered, please discontinue me notices, thank you
Hey there anonymous & anonymous ( even though I guess it's the same person, right?)
Are you still having issues with cancelling your subscription? May I help somehow?
As you should be seeing, this thread has already an "Accepted Solution" - this is probably why you can't find this anonymous. As the OP hasn't written back to us yet, I'll leave this thread open for a little while longer.
If there's anything else I can help with, please let me know.
Much simpler to use the chat facility. Quick and efficent service, took literally two minutes, and I didn't have to do anything fancy (or at all really)!
Hey there anonymous - how are you today?
I guess you're still getting email notices about this thread and would like to stop them. Have you tried to "Unsubscribe" ( ideally from both of your accounts) from this thread by clicking the button on the top left corner of the thread itself? I am attaching a screenshot to help out with this.
You should be also seeing the options to manage your notifications, subscriptions and the "Unsubscribe" button as well within the email notices you receive.
Hope this helps!
Hello,
I managed to cancel the test period the last day on the 8th of September.
But I wanted to backup my Dropbox data since my Dropbox was overfull, and I restarted a new test period on the 9th. Then surprise, I was credited on Paypal...
I didn't manage to cancel the account pro business.
How could I do to be reimbursed? Someone could help me?
Thanks a lot!
Best wishes.
