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Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
Hello, I accidentally deleted a file from my Dropbox account more than 30 days ago, which is outside the standard retention window for Basic accounts. I understand this is outside the normal recovery window, but I'd be grateful if your team could check whether it's still recoverable on your end. Thank you.
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
I have been seeing over the past couple of months that people are experiencing the same issue, however, mine seems to have an extra annoyance. Over the past 2 weeks, drop box has been logging me out. Which is fine (surface level) but when I go to log back in, it says my username and password is wrong. I have had to change…
I have developed a javascript program (html file) which accesses my dropbox app files. It works fine with a short term access code when I am logged into my dropbox account. I need to generate on demand short term access codes when other users access the html file. Below is a function that I am using to try to generate on…
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Hi, I have an unknown dropbox charge that appeared on via paypal. I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the Credit card/account online checker tool on your website. The paypal transaction ID is also in the wrong format and that ID does not…
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
I always used one folder, where I downloaded (even more than) one file via the download arrow. But now when I mark up some files and even if I only mark up one, the download arrow is grey. I made myself a walk around and created a new folder in a folder above, where I copy the photos to. But i would like to have the photo…
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
A minority of users cannot provide a valid credit card for some time. It is annoying and not fair to expose those users who paid for their account to a constant and unremovable banner My subscription expires in 5 months, so I will see this banner every time I log into my account. Have you thought about how this feels for…
It's incredibly frustrating to only be able to tag files on the web version. Please add the ability to use them in the mobile app. It feels like such a basic feature that should have been implemented a long time ago.
Being a photographer and independent video producer, I shoot thousands thousands of photo and video files for clients. Once the projects are finished and approved, after a period of time, I delete the raw files because they are so huge and take up a great deal of storage space. After deleting these large raw files.…
This vital feature seems to have disappeared. When sending time sensitive or otherwise important files, part of the reason we use Transfer is that we are automatically notified that the recipient has downloaded the files. I understand it can be set case by case, but when we are doing this regularly, it seems like an…
Many companies prohibit employees from generating their own Dropbox account, which is needed to comment on the files. So I'd love to have a way for people to put their email and just add comments to files and folders I've shared with them via a link
