Recovery of deleted files more than 30 Days ago

Question

I am on Basic plan and I have 10TBs of data when I join a Team account last 2 months and when I leave the Team I got downgraded and the data is deleted because of over quota and I missed the windows to recover them after 30 days and now it's the 32nd day. Considering it's just 2 days after it's disappeared from the deleted tab can I still hope the recovery can be done from Dropbox just to see if the data is still there? Willing to upgrade if they are still exists somewhere in the server. 😥

Nancy · Answer

Hi @arzezio_7! I can see you currently have a support ticket that has been forwarded to our specialized team.

Since they have account visibility that we don’t here on the forum, I suggest continuing with them directly in the same email thread, and they’ll further help with your request.

Thanks!

arzezio_7 · Answer

My account's space just increased for the deleted files. Can you try to check if they are still there and continue with the restoration. I just want to make a backup copy to external drive for the deleted files

Walter · Answer

Hey @arzezio_7 - sorry to hear about this.

While I can't promise anything concrete, I just sent you an email to have a further look internally, so check your inbox for my message and we'll take it from there.

Thanks!