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Hi there, Almost filled my 2TB Plus account and see the standard at £12 per month offers 3TB per user, but not sure if it needs 3 people to get the 3TB? Which plan would be best suited to me, a single user who needs the extra space at the moment? Also, with the extended-version-history add-on does it take a back up off the…
I am warned I am using storage more than I am permitted in the plan. However, when I login over the web, I see the total space used by my files and folders are not even half of my limit. What am I missing? Or is there some bug in here?
Dear Dropbox Support, I am writing to report a serious issue with my Dropbox account. Over the years, I legitimately increased my free storage from the original 2 GB to approximately 10.8 GB through Dropbox's official referral program and promotional bonuses. This storage was earned fairly and was displayed on my account.…
Title: Account shows 9.12 GB of 9.25 GB used, but all files, photos and deleted files are empty Hi there, I'm having the same issue as the thread "Dropbox is saying I've used up all my quota when I haven't" from @GaHe , so wanted to raise my own case in case it helps the investigation. My account is on Dropbox Basic and…
At some point I turned on backup, and now find my account over the 3T budget. So effectively DB has stopped working. The problem is that I have no memory of what computer is backed up. I've disconnected all but two. There seems no convenient way from the web app to turn this off or delete the backup. Neither of the…
I recently accepted an invitation to a shared folder from another user and now that's the only folder I see on my account. I had close to 1 Gig of files which are no longer visible
According to Dropbox, I am over my 7,7 GB limit. I killed the subscription because no one in my orbit uses Dropbox, and its expensive. But then I had to download all of my files on to my hardrive. Problem - not enough space. So I have half my files on my hard drive. I moved these across to external. Then I started…
I'm using a Mac with MacOS 26 (Tahoe). I recently accessed my Dropbox folder for the first time in a couple of years, and I got a message that I'm using more than my quota of Dropbox storage. I dug around some more and found that the entire Documents folder on my Mac has been uploaded to Dropbox. I never intended this to…
Hello, I'm trying to remove myself from a shared folder that I don't own in order to free up space in my account. The help page I referenced says that the best way to remove myself temporarily is to click on the three dots of the folder and choose delete. However, when I try to do that, it says that doing so will delete…
I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the ****** do I stop this. I never asked for dropbox. it was forced on us.
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