I can't access another Dropbox account, as 2FA is enabled and I don't have the code.

Question

I have a terminated employee I can login to Dropbox account via their email and also change the password easy enough as I have emails rerouted to my email. However, I cannot access due to verification code going to their cell phone number with code.  I cannot get this code to access this account.  I am the owner of the business and have paid for this account and I cannot access to move folders over and also delete permanently.  I have reached out to support multiple times with no help it's frustrating I feel held hostage for my own business files

Mark · Answer

I am the owner of the business and have paid for this account and I cannot access to move folders over and also delete permanently

How are you paying? If its in a business account you have control over it - if you pay for somebody to have a personal account (i.e. Plus/Pro or Essentials) then you dont own it Im afraid, they do, its a personal account which you just happen to have paid for. If its a Business Plan you can do it in the admin control pannel.

The only way around this is via contacting the employee for them to remove 2FA or give you the secure code. As you dont own the account Dropbox wont give you access to it because legally it is theres. This means you may need to take other legal action against the employee depending upon how the termination went/the contract.

Nancy · Answer

Thanks for posting on our Community today, @emb2024.

Can you please clarify what's the plan of the Dropbox account in question? Is it on a personal subscription, like Dropbox Plus or Essentials for example, or is it part of a Dropbox team?

As for the email address that’s linked to it, can you sign in and access it directly?

I checked our system and I can see that you’ve been in touch with our support team indeed, but the ticket was closed due to inactivity. I could log a new ticket for you, but our team may need a reply directly from the other email address for verification purposes (in case this is regarding a personal Dropbox account).

Keep me posted.