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Dropbox Basic: Quick Solutions to Common Issues
Your Dropbox Basic account makes it easy to organise files, manage folder and keep your digital life running smoothly. You’ve probably heard us mention it once or twice …and for good reason. In this post, I’ll walk you through how to get the most from Dropbox Basic and share simple solutions to some of the most common…
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Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so…
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Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
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I'm being asked for a 6-digit code, but I never receive it in my email.
I can't delete files or changing email as dropbox keep asking for 6 digits code confirmation through my email with I never received. No code is getting through. The problem maybe cuz i accidentally delete my gmail and quickly recover it. I thought maybe the link between gmail and drop box are not acting normal however, i…
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Why did I get an email about an unknown referral from 2012?
Hi, I got a Referral Thanks email today from an address I don't recognize. In my account it shows that it was done in 2012, which is strange, as I do not remember giving out my referral URL and would have no reason to. There is no unusual login, device, or unauthorized file access that I can see. Are people able to put in…
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Locked out of my account because I don't have access to the authenticator app
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
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How to get ownership of my Dropbox account that someone else created?
Previous owner deleted themselves and now I can't even add them back because I don’t have ownership. How do I get ownership of my Dropbox that someone else created?
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I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
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Updating Email
I am having trouble updating my email. When I type in my preferred email it says that the email is already in use. Where would I find that information?
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My client's email address was used for a phishing attack.
A threat attacker has utilized an clients unused email address to send out these phishing attacks. They can't recover control of this email so the situation is dire. Dropbox please investigate and close this account [link removed as per Community Guidelines]