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I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
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Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so…
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Locked out of my account because I don't have access to the authenticator app
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
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I can't access another Dropbox account, as 2FA is enabled and I don't have the code.
I have a terminated employee I can login to Dropbox account via their email and also change the password easy enough as I have emails rerouted to my email. However, I cannot access due to verification code going to their cell phone number with code. I cannot get this code to access this account. I am the owner of the…
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Two-factor authentication methods used on my account are no longer accessible and I can't sign in
Dropbox Plan Unsure Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Question or Issue AT A CROSSROADS with Logging Into My Account. I have been a Dropbox accountholder for over a decade. I have never had an issue logging into my account up until now. I originally established…
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Cannot log in to my account as I'm not getting the verification code
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it…
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Having issues accessing my 2fa code. What can I do to be able to sign into my account?
for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me
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My 2FA authenticator app has been deleted. How can I recover access to my old account?
I stopped using Dropbox about a year ago, and when I recently tried to log back in, it asked for a 2FA code from an authenticator app that I had already deleted. Is there any way for me to recover access to my old account?
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Can I log in to my account without my authenticator app or backup codes?
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell…
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Phone verification issue - no backup codes and no connected devices
java, did you get an answer to your issue. can you login to dropbox eventually? Ihave the same phone verification problem. I don’t have backup code, no connected device. Tried very thing including norecognido mode. Still can‘t login……