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Locked out of my account because I don't have access to the authenticator app
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
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Email Address Privacy Toggle Switch for Shared Folders for Users That Only Have the Ability to View
When you "share a folder" all users of that folder can see all of the other users email addresses. This is privacy issue. If I give 500 people the ability to "view" but not "edit" the folder, I don't want all these people to see the other people's email addresses. There is no reason for them to see them. There is no…
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Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…
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I deleted an old Dropbox account but I'm still getting emails about it
Device Surface Laptop Operating System/Browser (if using the web) Windows 11 Syncing Status "Up to date" Question or Issue I had two dropbox accounts, one for regular use which is used multiple times daily, one as a kind of addition for a special project. The latter was under a different email address on the Gmail…
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An "Admin" suspended my account. How can I regain access to it?
Hello! I'm logging in using a different email because the one originally connected to Dropbox is "suspended" or "marked inactive". So I'm a freelancer, working with multiple clients. We share files via Dropbox. Now, I ended my contract with this client in January, and somehow she ended up suspending my entire account…
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Can recipients of a shared folder link view other recipients of the same link?
I have some large files (several GB each) that I would like to make available to customers to test my company's software. Due to the file sizes, upload/download times can be quite long, and I don't want to chew up my organization's storage space by uploading each file multiple times. So, I'd like to place the files in a…
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Two-factor authentication methods used on my account are no longer accessible and I can't sign in
Dropbox Plan Unsure Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Question or Issue AT A CROSSROADS with Logging Into My Account. I have been a Dropbox accountholder for over a decade. I have never had an issue logging into my account up until now. I originally established…
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How can I protect my Dropbox files, when my laptop needs service?
Dropbox Plan Basic Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue For the first time since I bought my first PC in 1985 or so, I'm having to leave my computer with a tech support company, briefly,…
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I have two Dropbox accounts, but haven't used one for a while, can I log in to it?
I have my Dropbox on my two devices. I realized that both devices are signed in under two emails. I was in contact with Dropbox and understood it was fixed but gather this is not the case. I iPad is under Shaw.ca but I have not had access to this account for 2 years. The only valid email address I have is [Removed as per…
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Cannot log in to my account as I'm not getting the verification code
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it…