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Dropbox Community

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Recent Content

Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so…
macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
Why did I get an email about an unknown referral from 2012?
Hi, I got a Referral Thanks email today from an address I don't recognize. In my account it shows that it was done in 2012, which is strange, as I do not remember giving out my referral URL and would have no reason to. There is no unusual login, device, or unauthorized file access that I can see. Are people able to put in…
Locked out of my account because I don't have access to the authenticator app
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
What will happen with my data after my plan ends?
When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
Deleted email address and can't log in to our Dropbox Family account
Hello. I need help recovering access to our family Dropbox account. I recently closed the email address registered to the Dropbox account, and I am now unable to log in because Dropbox sends a verification code to that address which no longer exists. I am the account holder and can confirm any details needed. I am not…
My client's email address was used for a phishing attack.
A threat attacker has utilized an clients unused email address to send out these phishing attacks. They can't recover control of this email so the situation is dire. Dropbox please investigate and close this account [link removed as per Community Guidelines]
Deleting an account I no longer have access to
Question or Issue I created a Dropbox account years ago using the "log in with Google" feature so I never had to set up a password. That Google account now no longer exists, so I am unable to access my account. Is there a way to delete it? I've already contacted support but they didn't get back to me about the deletion…
I don't want to link Dropbox with Office 365. How can I stop this pop up?
Hi everyone. From my end, it's still showing the very same problem. Eeeeevery time I try to access any office file in Dropbox, this annoying pop up appears... Is there any way to stop this? And no, I don't want to relate my Onedrive account to Dropbox account. Thanks.