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Unrecognized referral notification
Hi, I got a Referral Thanks email today from an address I don't recognize. In my account it shows that it was done in 2012, which is strange, as I do not remember giving out my referral URL and would have no reason to. There is no unusual login, device, or unauthorized file access that I can see. Are people able to put in…
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My client's email address was used for a phishing attack.
A threat attacker has utilized an clients unused email address to send out these phishing attacks. They can't recover control of this email so the situation is dire. Dropbox please investigate and close this account [link removed as per Community Guidelines]
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Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so…
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Deleting an account I no longer have access to
Question or Issue I created a Dropbox account years ago using the "log in with Google" feature so I never had to set up a password. That Google account now no longer exists, so I am unable to access my account. Is there a way to delete it? I've already contacted support but they didn't get back to me about the deletion…
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I don't want to link Dropbox with Office 365. How can I stop this pop up?
Hi everyone. From my end, it's still showing the very same problem. Eeeeevery time I try to access any office file in Dropbox, this annoying pop up appears... Is there any way to stop this? And no, I don't want to relate my Onedrive account to Dropbox account. Thanks.
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I can't sign into my Dropbox account because I do not have access to my email
(Free plan) (I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.) I Need to get into my account because years and years of my childhood…
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"This file cannot be previewed because you are offline" when accessing content.
Ik krijg de boodschap Kan dit bestand niet openen in de voorbeeldweergave omdat je offline bent terwijl ik sinds een paar dagen een betalend abonnement heb (dropbox plus). Hoe kan dat?
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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
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I upgraded to Dropbox Plus in June 2025 and now my files are gone.
Hello, since Dropbox plus, in June; and today, I had to change the password and all the files are gone; as if its a brand new account ... What is going on?
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I can no longer log in to both my Dropbox accounts on the desktop app.
Dropbox Plan Plus and also Free Payment Method Card Question Issue I used to be able to log into my work account (Plus) and my personal/free account on the dropbox app. Now, I can only log into the Plus account or the Free account but not both. Why?