Child Item

Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?

Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
None

Question or Issue
I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so they're all in the cloud. I contacted support and was told that without 2FA, backup code or a backup phone number(I don't think I have a phone # linked to my account) that I will lose my account access. Just wondering if anyone has any experience with this? I really would like to keep my dropbox account because I have files in there since my college days.

Find more posts tagged with

Security

Account Access

Two Factor Authentication

Accepted answers

Hannah

Thanks for the ticket number, @p48215, I really understand how this feels.

Since you discussed this with the appropriate team already, there's not much else we can offer here, I'm afraid.

If you have more concerns, you can discuss it with the team on that ticket so they can give you more info.

Let me know if you need anything else.

All comments

Hannah

Hi there, @p48215, thanks for joining us on the Dropbox Community.

To be perfectly honest, what our support team told you is probably the case.

Can you give me the ticket number for your communication, so I can take a look as well?

Thanks.

Mark

Unfortunately yes, its very likely that you you've lost access. When you change the 2FA account you have to confirm the information to make sure that it worked. It isnt possible to do so without doing that. You are also forced to download backup codes when doing so via the website - and confirming you have done so. These give you access if you loose access to the security codes.

p48215

hi Hannah thanks for responding, my ticket number is 26131372

p48215

hey Mark, I'm usually pretty on top of these things but I probably tried to change the 2FA and never confirmed it on my account. I ended up deleting the old 2FA authenticator and replacing it with my new one. My original backup codes are probably long gone since it's been such a long time. I guess I learned a tough lesson, I just thought there would be a way to prove it was me (files on there show my identity and I can prove my identity)

Hannah

Thanks for the ticket number, @p48215, I really understand how this feels.

Since you discussed this with the appropriate team already, there's not much else we can offer here, I'm afraid.

If you have more concerns, you can discuss it with the team on that ticket so they can give you more info.

Let me know if you need anything else.