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Having issues locating some of my content both online, and the app.

Device
Problem happens in all computers and the web version
Operating System/Browser (if using the web)
Windows 11, Artix Linux
Dropbox App Version/Browser Version
241.4.4795/Chrome 144, Chromium 144

Question or Issue
I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see any of them that start with a letter after G, with the exception of one that starts with P. Whenever try using the rewind feature in the webapp to get them back, I get an error. How can I fix this? I also don't know when all these folders were removed...

Thanks in advance

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Julian23

Hi Rich, Dropbox support fixed the issue. Thanks for the help anyways!

All comments

Rich

Julian23 wrote:
I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see any of them that start with a letter after G ...

To be clear, is this while viewing your local Dropbox folder, or also while viewing the files in your account on the Dropbox website? If they're also missing from the website, have you looked at the Events page to see what happened to them?

Julian23

Hi Rich, Dropbox support fixed the issue. Thanks for the help anyways!

Megan

Hi @Julian23!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 😉

Theresa

Hi there, and welcome to the Dropbox Community! 😊

I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved.

Thanks so much for coming back to update the thread - it really helps others who might be having trouble locating their content across the app and the website.

I’d love to know... what do you usually use Dropbox for? Whether it’s work projects, personal files, backups, or something else entirely, I always enjoy hearing how people fit Dropbox into their day-to-day.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)