Child Item

I can't deactivate my Dropbox free trial because of an error

Dropbox Plan
(Advanced Free Trial)
Payment Method
None
How did you upgrade?
(Via the Dropbox website)

Question or Issue
Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to get 200 GB. I've then tried to deactivate it, and it succeeded, but it said I'm still in a free trial, even though I'm not, therefore I can't delete my account. Is there anyway I could get my account deleted, or at least fix the problem deactivating my subscription?

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Comments

Megan

Hi there @John92, let's jump right into this!

Could you please let me know what's reported in your plan tab and if you're able to cancel it from there?

If you're still getting the same error, you can try clearing your browser's cache or using another browser just to see if the behavior remains the same.

Keep me posted!

Megan

Hi @John92!

Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

John92

I tried leaving a reply via Gmail about a week ago, but it failed to send, so I'm using the Dropbox forum now.

Anyways, here is what I said in my Gmail message:

"When I try to invite people to my team, I get this error. I even tried clearing browser data/cache, but I still can't get it to work. Because of this, I think that Dropbox still had the subscription activated but wasn't deactivated properly, therefore I can't delete my account in the General page of my account settings."

Hannah

Thanks for the reply, @John92.

Would you mind sending us a screenshot of what your plan page shows?

John92

This is all I get, even after refreshing multiple times.

Hannah

Thanks for the update, John.

Can you check that again, but this time from a different browser?

John92

Samsung Internet loaded the page! Anyways, my account shows it's on the free plan, but I still don't have the "Delete account" option in the "General" page.

Hannah

Thanks for the update and the screenshot, John!

I've actually gone ahead and sent you an email, so we can look into your account and your issue privately.

Just get back to me when you have a chance.

Thanks!