Child Item

Can’t delete my team’s account and get back to my Plus plan with 2TB storage

Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams)

Payment Method
Card

How did you upgrade?
Dropbox website

Question or Issue
I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account is now locked. Every time I try to cancel/delete my team is tells me there is an error and to try again. I tried to go into the admin console and convert my account back to a personal/Plus account with no success — whenever I try to go to Settings on the Member section it tells me I don’t have permission. I am unable to use my account I’ve had for 6+ years. Please help! My support Ticket is #25869484. Please help! I can't afford to lose 6 years worth of work!!

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Comments

Jay

Hi @alexishunley, thanks for bringing this to our attention.

I can understand your concern over this matter.

From the ticket ID you've provided, I can see that you're already in communication with a support agent. They would be better placed to assist you as they have more access to account-specific tools and resources.

Keep me updated with any progress!