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I get an error whenever I try to invite a new member to my Dropbox team.
When I try to invite a new member to team I get this message "Something went wrong on our end. Close and try again." I have tried many times and get the same message. I have made sure that I am listed as the Admin and the Dashboard says I have only used 2 of my 5 licenses. Does anyone know what could be going on? Thanks.
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Why is the admin console/activity not loading?
I have not been able to see activity on my Dropbox since Friday at 7pm. I have uploaded documents, signed in and signed out, and it usually tracks activity instantaneously, but it hasn’t worked for the past two days.
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Is the admin of a team account able to access the contents of all folders?
Hi, I am the bookkeeper of a business. We would like to upgrade Dropbox to Standard and make it more secure. We think the manager should be the admin and a user, and I should be a user. At present, Dropbox and all its folders are accessible to anyone who can access the computer. We would like that to remain the case for…
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Security and Permissions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
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I received an email that my team is locked - how can I save my files?
Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been using DropBox for 10 months and I have the Basic plan or the free one . My point is that I don't want to lose my files because…
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Transfer ownership of files from a disconnected user to the whole team
Hi. I need your assistance please. I am trying to move some files from an admin's personal account to our Team folder so that all the users in the organisation have access to these files. The folders are owned by a user who has been 'Disconnected'. The user has not been 'Deleted', so I don't seem to have access to the…
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Our previous admin deleted our Dropbox accounts and we can't log in
I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the company and got fired. Then he deleted all the accounts of dropbox and blocked all of us. We cannot contact him through call or…
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If I have the Standard plan with 3 users, how often can I change those users?
If I have the Standard plan with 3 users, how often can I change those users?
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Hiding unshared Team folders from non-member Team members
I'm setting up a new Team Folder. Previously, users only saw the folders that they had access to. Now, all folders are listed. Those that they don't have permission to see are showing up with a Folder/Building/- symbol indicating that they don't have permission to see what's in those folders. I don't want unshared folders…
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Converted all Team admins to members while setting up Okta SSO
Hi, I was wondering if someone could help me here. I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members. According to Dropbox documentation(https://learn.dropbox.com/video-library/install-sso-dropbox-okta), I should have gotten an option to…