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I've accidentally joined a Dropbox team, thinking it was a client sharing a file

Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client.

I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files.

Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing.

My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account.

I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account.

I really need my account separated ASAP, my entire business and livelihood depend on it.

I can't believe something so catastrophic comes with no warnings!

If anyone can please help, I'll be forever in your debt.

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Comments

Hannah

Hi there, @Benebrius, thanks for reaching out to the Dropbox Community.

I can understand your frustration, this is indeed a tough situation, if the admin of the team you joined is hard to contact.

I was able to look up your communications with our support team and I can see they've explained the situation, which unfortunately is what needs to happen in this case.

From what I can see, though, they have contacted the admin of the team on your behalf, so it's up to them now, since our team cannot take such actions on an account.

Hopefully, this will get resolved really soon for you, so you can have your individual account back.

On my end, I've passed along your feedback to the team and raised the priority of your ticket.

Let me know if you have any questions.