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I'm trying to restore files, but it says I don't have enough space.

Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to transfer 550 GB, but I have plenty of room. Anyone know how I can rectify this?

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Mark

Mom2Chaos wrote:
I AM trying to transfer 550 GB, but I have plenty of room

Do you have space on your hard drive as thats where the files are trying to be saved?

Dropbox is just a folder on your device like any other so uses up space and quota.

Once the files have uploaded then you can remove them locally via Online Only files, but, they must be local first so they can be sync'd.

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Mark

Mom2Chaos wrote:
I AM trying to transfer 550 GB, but I have plenty of room

Do you have space on your hard drive as thats where the files are trying to be saved?

Dropbox is just a folder on your device like any other so uses up space and quota.

Once the files have uploaded then you can remove them locally via Online Only files, but, they must be local first so they can be sync'd.

Megan

Hey @Mom2Chaos! I hope you're doing well.

Just following up to check if you had a chance to review our last message.
If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Mom2Chaos

I do not have space on my hard drive. That may be part of the problem? I was able to transfer some files to dropbox (as space allowed). However, per some other advice, I got a different hard drive with more space, and am attempting to transfer the data to that hard drive, and then, again, as advised, will move them to dropbox and remove them locally.

Mom2Chaos

Hello -

Thank you for the followup. I think the advice gotten from this forum helped. I'm still having issues with the recovery software, but I understand how to get the files to Dropbox better now.

Thank you!

Walter

Thanks for the update on this and please let us know if anything else comes up in the future @Mom2Chaos.

Cheers!

Theresa

Hi there @Mom2Chaos, and welcome to the Dropbox Community 👋

Thanks for coming back to share your update, it’s always appreciated, and it really helps others who might run into the same issue with storage and file restoration.

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox to manage and restore files, I’d be interested to know... what’s your favourite Dropbox feature? Whether it’s something you use often or a small feature that makes a difference, I’m always curious what stands out for people.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)