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Can I restore older shared folders, that were deleted 60 days ago, if I upgrade my account?

I'm using a Basic Dropbox account, and discovered that some shared folders were accidentally deleted by a user 60 days ago.

The info in the Help Center indicates deleted items on a Basic account are kept for 30 days, but are they permanently removed after 30 days, or if we were to upgrade to a plan with a longer restoration window, would we still be able to restore those folders and documents?

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Nancy

Hi @aarons1, and welcome to our Community.

Just to clarify, are they the owner of these shared folders or are you the owner instead?

Other than that, I’m afraid that upgrading to a different plan wouldn’t help much in this case, as the new recovery window won’t apply retroactively, but from the moment of the upgrade.

Let me know more info, though.

aarons1

Hi Nancy,

I am the owner of the shared folders

Walter

Hey @aarons1 - thanks for clarifying that for us.

While we can't really promise anything concrete, would you like us to open a ticket for you so that we can have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

JohnnyDogman

Hi, aarons1

Unfortunately, once the 30-day recovery window has passed on a Basic account, the deleted files and folders are permanently removed from Dropbox. Upgrading to a plan with a longer restoration window (like Dropbox Professional or Business) will not restore files that have already been permanently deleted after the 30 days have passed.

aarons1

Sure Walter, I know it may be a long shot, but would appreciate if you could double check!

Jay

Hi @aarons1, I've sent you an email, please could you reply to it when you get a chance.